RISHAV KUMAR

Experience

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  Drivers4Me

  Jun 2019 - Apr 2020

  Operations Coordinator

  I am an experienced Operations Manager focused on delivering exceptional customer experiences. In my previous role, I successfully managed day-to-day operations, optimizing resource allocation, and exceeding customer expectations. Key responsibilities included processing booking requests, analyzing MIS data, conducting training sessions, gauging customer satisfaction, managing stakeholders, providing prompt customer support, driving process improvement, and contributing to web design and social media content development. With a proven track record in driving customer-centric initiatives and strategic decision-making, I consistently delivered outstanding results. Show less

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  The Healthcare Sector Skill Council (HSSC)

  Jul 2020 - Feb 2021

  Computer Science Teacher

  I have experience in delivering training and managing operations in an educational setting. In a West Bengal government initiative, I provided basic knowledge of Microsoft Excel, PowerPoint, Word, Google Suite, HTML5 & CSS3 to graduates from lower backgrounds in various regions of Bengal. Additionally, I delivered training on corporate functions, equipping students with essential skills for the workplace.As a team leader, I managed a group of subject matter experts (SMEs) and ensured the effective execution of the training program. This involved managing the daily, weekly, and monthly Management Information System (MIS) to track progress and measure the program's success.To maintain quality standards, I closely monitored the course design, timeline, and content quality, making necessary adjustments for optimal learning outcomes. I also played a key role in hiring SMEs according to the program's requirements, ensuring a knowledgeable and experienced team.In addition to overseeing the training program, I took on the responsibility of maintaining internal records with limited resources, showcasing my ability to efficiently manage resources and deliver results in challenging environments.Managing a student cohort of approximately 50-65 individuals, I closely monitored their progress, attendance, and submission of assignments. I proactively resolved all logistical issues that arose during class to ensure a smooth learning experience for all participants.To measure the effectiveness of the training program and gather feedback, I conducted and analyzed Customer Satisfaction (CSAT) and Net Promoter Score (NPS) polls. This allowed me to assess student satisfaction, identify areas for improvement, and make informed projections for future program enhancements.I am dedicated to providing quality education and ensuring the success of both students and training programs. Show less

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  Sunknowledge Services Inc.

  Mar 2021 - Nov 2021

  Process Associate

  In this role, I handled orders for Durable Medical Equipment (DME) and processed them through the Brightree portal. This involves receiving orders and ensuring accurate entry and processing within the system.To provide exceptional service to our US-based clients, I regularly briefed them on weekly reports, keeping them informed about the status of their orders and addressing any concerns or inquiries they had. This open communication fostered strong client relationships and ensured their satisfaction.One crucial aspect of the job was verifying the authenticity and validity of insurance coverage. I diligently tracked insurance information by making outbound calls to insurance companies or utilizing different insurance portals. This process involves verifying details such as co-pays, co-insurance, coverage limits, and any other relevant information.As part of my responsibilities, I delivered comprehensive training sessions to new recruits, guiding them through the entire order processing and insurance verification process. This helped them understand the intricacies of the role and perform their duties effectively.Additionally, I temporarily worked on another process focused on Accounts Receivables (AR) and Denial management. In this role, I closely monitored and managed accounts receivable for medical equipment, ensuring timely payments and addressing any denials or discrepancies. This involved working closely with insurance companies, patients, and healthcare providers to resolve billing issues and ensure proper reimbursement.Throughout my experience, I have developed strong communication skills, attention to detail, and the ability to navigate complex insurance processes. I have successfully contributed to efficient order processing, accurate insurance verification, and effective AR and Denial management. Show less

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  Writerz Zone

  Dec 2021 - Nov 2022

  Technical Content Developer

  In my role as a Content Writer, I have gained expertise in creating a wide range of written content. I specialize in crafting academic, technical, and creative pieces while utilizing search engine optimization (SEO) techniques to enhance their visibility and reach.My responsibilities extend beyond writing, as I also excel in editing and proofreading written materials, ensuring they meet high-quality standards before submission and publication. I have a keen eye for detail and a strong command of grammar, enabling me to deliver polished and error-free content.One of my core strengths is delivering plagiarism-free work while adhering to given deadlines. I understand the importance of originality and take pride in producing unique and authentic content. By conducting in-depth research on industry-related topics, I ensure that my writing is informed, accurate, and up to date.Whether it is crafting informative user guides, engaging FAQs, captivating infographics, or insightful reviews, I am adept at tailoring content to meet specific objectives and target audiences. I continuously strive to optimize content for search engines, employing effective keyword research and placement to maximize organic visibility and improve online presence.Throughout my experience, I have developed strong research skills, a creative mindset, and a commitment to delivering content that captivates and informs readers. I am passionate about producing high-quality written pieces that engage and resonate with audiences, helping businesses and individuals achieve their communication goals. Show less

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  Geekflare

  May 2023 - Jan 2024

  Senior Technical Content Writer
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  Testlify

  May 2024 - now

  Saas Content Writer