Mark Peters

Experience

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  Johnson Insurance

  Oct 1998 - Nov 1998

  Programmer - internship

  Built a reporting module in VB6.

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  Provincial Aerospace

  Jan 1999 - Jul 2000

  Software Engineer

  ASP and VB developer.

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  Handsmiths Inc

  Jul 2000 - Dec 2000

  Microsoft Server-Side Developer

  Web developer of client e-commerce and administration sites.ASP, VB6, COM, COM+SQL Server

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  MTS Allstream

  Jan 2001 - Sept 2009

  • Manager of Application Development Services

    Apr 2008 - Sept 2009

  • Practice Lead

    Mar 2006 - Mar 2008

  • Senior Consultant

    Jan 2005 - Mar 2008

  • Consultant

    Jan 2001 - Dec 2004
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  Cannae Consulting Inc.

  Sept 2009 - Nov 2014

  Project Management and Architecture Consultant

  Launched and managed an independent consulting business providing project management and SaaS architecture consulting services mainly to government agencies and organizations with whom I had long-standing relationships.Management Services: - Project Management - Development Team Management - Human Resources Planning and Recruiting - Strategic Planning - Client and Vendor Relations - Team Leadership - Business Process Improvement - Best Practice Development - Web Content Management and Document ManagementProject/Activity Services: - Technical Architecture - Application Architecture - Software Development (.NET, SQL Server, SharePoint) - Business Process Mapping - Quality Assurance Leadership - SharePoint Architecture - SharePoint Planning and Design - Office 365 Planning and Implementation Show less

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  Concept Interactive Inc.

  Nov 2014 - Sept 2017

  Product Manager & Cloud Architect

  I have the distinct privilege of working closely with business leadership to envision and deliver the next generation of the School Bundle CMS product as a cloud-native, multi-tenant Azure PaaS and SaaS solution, publishing content to SharePoint 365 and on-premises SharePoint hybrid environments.As the product manager, I engage Concept's customers in their product journey and support them through their School Bundle licensing and feature experience. I listen to their needs and stay close to the wider education market to understand and communicate potential product enhancements and opportunities for growth. Internally, I am part of ongoing strategic planning exercises and, in turn, manage the product backlog, release plan, and roadmap while ensuring product documentation is accurate for marketing and sales purposes. As the Azure cloud architect, I am responsible for Azure PaaS and SaaS architecture, solution development, delivery, real-time monitoring, analytics, and continuous improvement. I manage the onshore Azure development team and leverage offshore vendors for development and QA assistance. I translate the business to the technology and manage feature development through Agile sprints. Show less

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  Alchemy Systems

  Sept 2017 - Jan 2019

  Senior Product Manager

  I manage the cloud-based LMS products in Alchemy Systems' Catalyst portfolio following Pragmatic Marketing principles. This primarily involves identifying market problems, researching target markets, and conducting SWOT analysis then prioritizing product development to capture greater share of markets. I maintain roadmaps and release plans, qualifying and maturing feature requests through “requirements that work”, epics, personas, use scenarios and initial design.I work closely with the business and our customers to accurately and objectively prioritize product innovations and collaborate with senior business leaders to ensure strategic alignment of product to enterprise-wide business initiatives. This naturally involves the development of positioning documents and detailed business plans for ongoing product investment and growth. I support sales and marketing through collateral, presentations, demos, customer calls and technical pre-sales.Alchemy is a multi-city organization. I participate in enterprise initiatives and represent Catalyst in business strategy sessions. My diverse background enables me to bridge gaps between technology and business, both within Alchemy and for our customers. Show less

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  Intertek Catalyst

  Feb 2019 - Nov 2023

  Director of Development Operations

  As Director of Development Operations, I lead and mentor the product and IT teams and ensure that IT infrastructure, cloud-based SaaS product portfolio, services, and resources align with Catalyst's business strategy and support customer asset protection and risk management programs.I create and maintain relationships with internal and external business partners to ensure technology alignment to short- and long-term business strategy. At a service delivery level, I ensure SLA compliance across the product portfolio and all services in the scope of Catalyst programs, exceeding commitments on availability, disaster-recovery, backup, redundancy, failover, performance, storage, and security. I support our account management and sales teams as a technology SME and strategic advisor while managing product roadmaps and the customer journey through our risk management programs. Show less

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  OpenText

  Apr 2024 - now

  Principal Product Manager