Huston Hicks

Experience

• 

  Hilton

  Apr 2017 - Feb 2021

  Managed a team of 8 employees and oversaw certain activity in correlation with other departments.Responsible for ensuring billing payments are accurate for certain companies that partake in business at the property.Scheduled 8 employees weekly while remaining in the company's labor budget.Involved in weekly Revenue Management phone calls which discusses rate adjustment plans and modifications for the upcoming weeks and/or months. Provided answers and information in regards to our properties event options over the phone or via email.Executed tours of our properties to potential clients for future bookings and relaying information pertaining to services that are offered.Coordinated guest room reservations pertaining to incoming groups and relaying imperative information between corresponding parties.Relayed all events and incoming groups for the month to the correct corresponding departments. Successfully checked in guest while providing exceptional customer service.Awarded employee of the month in November and December 2017.Increased guest satisfaction surveys by .3%.Curated a guest relationship with frequent returning guests to ensure client retainment.

  • Front Office Manager

    Apr 2020 - Feb 2021

  • Sales Coordinator

    Sept 2019 - Mar 2020

  • Front Desk Associate

    Apr 2017 - Sept 2019
• 

  Kforce Inc

  May 2021 - Aug 2022

  ISS Talent Associate

  As an ISS Talent Associate, I assist organizations bridge the gap between rapidly evolving technology and the need for talented IT professionals with top onshore talent.I enable customers to achieve business goals through innovative approaches to managing immigration solutions while providing compliant accessibility to domestic international talent.I specialize in uniting professionals in technology roles with innovative companies while creating lasting personal relationships with candidates and customers. Show less

• 

  The Jacobson Group

  Sept 2022 - Jan 2023

  Recruiter
• 

  Hilton

  Feb 2023 - now

  Group Sales and Catering Coordinator

  I currently handle group sales reservations using OnQ and coordinate the group bookings. Utilize OnQ R&I on a daily basis to ensure that SRPs have been accurately updated from Delphi (FDC) and input correct pick-up information that is communicated from OnQ R&I. Update room inventory for groups in OnQ R&I according to the contract and addendums provided by the Sales Managers.Handle inbound lead calls from potential group clients, providing information and responding to inquiries. Coordinate group resumes and disseminate them to multiple departments, ensuring efficient communication and collaboration. Monitor and address any concerns with group pick-up patterns to our Revenue Management team and Sales Managers to ensure proper strategies are in place to optimize revenue.Conduct weekly group pick-up meetings with the sales and events team along with our Revenue Management team to review upcoming group bookings and address any issues or concerns.Print and email weekly Banquet Event Orders (BEOs) and Group Resumes, ensuring accurate and up-to-date information is available for all relevant departments. Send leads to the corresponding sales managers, facilitating effective lead distribution and follow-up. Maintain accurate records and documentation related to group sales and events. Provide excellent customer service to group clients, ensuring a positive experience throughout the booking process. Collaborate with other departments, such as catering, housekeeping, and front office, to ensure seamless execution of group events and sleeping rooms. Show less