Huston Hicks

Huston Hicks

Followers of Huston Hicks408 followers
location of Huston HicksMiami-Fort Lauderdale Area

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  • Timeline

  • About me

    Passionate hospitality professional with over 5 years of experience and dedicated to continuously learn and enhance my knowledge within the hotel industry.

  • Education

    • Florida Gulf Coast University

      2014 - 2019
      Bachelor's degree Resort and Hospitality Management
  • Experience

    • Hilton

      Apr 2017 - Feb 2021

      Managed a team of 8 employees and oversaw certain activity in correlation with other departments.Responsible for ensuring billing payments are accurate for certain companies that partake in business at the property.Scheduled 8 employees weekly while remaining in the company's labor budget.Involved in weekly Revenue Management phone calls which discusses rate adjustment plans and modifications for the upcoming weeks and/or months. Provided answers and information in regards to our properties event options over the phone or via email.Executed tours of our properties to potential clients for future bookings and relaying information pertaining to services that are offered.Coordinated guest room reservations pertaining to incoming groups and relaying imperative information between corresponding parties.Relayed all events and incoming groups for the month to the correct corresponding departments. Successfully checked in guest while providing exceptional customer service.Awarded employee of the month in November and December 2017.Increased guest satisfaction surveys by .3%.Curated a guest relationship with frequent returning guests to ensure client retainment.

      • Front Office Manager

        Apr 2020 - Feb 2021
      • Sales Coordinator

        Sept 2019 - Mar 2020
      • Front Desk Associate

        Apr 2017 - Sept 2019
    • Kforce Inc

      May 2021 - Aug 2022
      ISS Talent Associate

      As an ISS Talent Associate, I assist organizations bridge the gap between rapidly evolving technology and the need for talented IT professionals with top onshore talent.I enable customers to achieve business goals through innovative approaches to managing immigration solutions while providing compliant accessibility to domestic international talent.I specialize in uniting professionals in technology roles with innovative companies while creating lasting personal relationships with candidates and customers. Show less

    • The Jacobson Group

      Sept 2022 - Jan 2023
      Recruiter
    • Hilton

      Feb 2023 - now
      Group Sales and Catering Coordinator

      I currently handle group sales reservations using OnQ and coordinate the group bookings. Utilize OnQ R&I on a daily basis to ensure that SRPs have been accurately updated from Delphi (FDC) and input correct pick-up information that is communicated from OnQ R&I. Update room inventory for groups in OnQ R&I according to the contract and addendums provided by the Sales Managers.Handle inbound lead calls from potential group clients, providing information and responding to inquiries. Coordinate group resumes and disseminate them to multiple departments, ensuring efficient communication and collaboration. Monitor and address any concerns with group pick-up patterns to our Revenue Management team and Sales Managers to ensure proper strategies are in place to optimize revenue.Conduct weekly group pick-up meetings with the sales and events team along with our Revenue Management team to review upcoming group bookings and address any issues or concerns.Print and email weekly Banquet Event Orders (BEOs) and Group Resumes, ensuring accurate and up-to-date information is available for all relevant departments. Send leads to the corresponding sales managers, facilitating effective lead distribution and follow-up. Maintain accurate records and documentation related to group sales and events. Provide excellent customer service to group clients, ensuring a positive experience throughout the booking process. Collaborate with other departments, such as catering, housekeeping, and front office, to ensure seamless execution of group events and sleeping rooms. Show less

  • Licenses & Certifications

    • Excel Essential Training (Microsoft 365)

      LinkedIn
      Oct 2024
      View certificate certificate
    • Hotel Revenue Management

      Cornell University
      Jun 2024
  • Volunteer Experience

    • Member

      Issued by Phi Beta Sigma Fraternity, Inc. on Dec 2016
      Phi Beta Sigma Fraternity, Inc.Associated with Huston Hicks