Amy Tong

Experience

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  Grand Universe Trading Co. LTD

  May 2012 - Aug 2012

  Assistant to CEO

  -Entry level position into the business trading field. -Arranges semi-annual meetings, manages product catalogues, contact person, financial analyst.

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  Michigan State University

  Apr 2013 - Nov 2013

  Culinary Assistant

  -On rotational basis to different stations within the Snyder cafeteria, server, food prep, and floor attendant in general to keep things organized and refilled.

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  The Gallery at Snyder Phillips Hall - Michigan State University

  Nov 2013 - May 2014

  Assistant Supervisor

  -Responsibilities includes delegation of duties, supervising all level I employees, constant communication with upper level managers, familiarize with the operation of the entire cafeteria including all stations and the back kitchen. -Supervisors are expected to be very responsive, easy to approach, spontaneous, with critical thinking ability and empathetic.

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  Walt Disney World

  Aug 2014 - Jan 2015

  Quick Service Food and Beverage

  -As a Walt Disney World cast member, I was expected to be responsive, multi-task as well as being quick and good under extreme pressure in a high paced work environment. -I was responsible for familiarizing myself with all menu items of various food stations at the food court, as well as guests dining plans within the first and only week of training period. -In addition, I needed to learn about all food safety handling techniques, safety hazards, how to handle guest accidents and all types of facilities located within the dining area. -I was also trained on handling cash and all kinds of different transactions before working at the registers.-Overall, I was required to act quick and perform smart at all times while providing world class customer service. Show less

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  Burberry

  Apr 2015 - Aug 2015

  Customer Service Consultant

  -Multi-tasking to address customer needs via phone calls, live chats and e-mails. -Strive to provide excellent customer service to ensure customer satisfaction and engaging with them. Also takes care of any after sales by following up with customers and introducing new products. -Worked with different departments within Burberry and also cross countries with our headquarters in Americas and the UK, we need to be very familiar with company policies / products / events etc. to assist customers accordingly. -We help to increase sales through cross-selling techniques and generate revenues for our company. Show less

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  Grand Universe Trading Co. LTD

  Nov 2015 - May 2017

  Business Executive

  -Main responsibility includes overseeing and managing the E-commerce segment (Amazon US sales), and developing an online e-shop platform for the company to launch into retails. E-shop: www.gmark- hk.com-Designing product label and other relevant artwork.-Communicate with suppliers.-Answering phone calls, manage product catalogs, organize weekly meetings, handle meeting minutes, take product photos and other ad hoc duties.

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  Bank of New Zealand

  Nov 2018 - Jan 2024

  Global Tax Compliance Analyst

  -Assisting BNZ in complying with the new implemented CRS ( Common Reporting Standard) law. Analyzing all new onboarding and pre-existing customers and conducting assessments on whether they are CRS compliant, and action accordingly.-Rotating among various work streams to assist with work flow depending on company need.-Delivering large amount of projects of absolute precision leading up to the deadline of reporting to the IRD.-My language skills came into play when dealing with and assessing customers of Chinese speaking background.-Mainly working on spreadsheets, therefore developed familiarity with Excel functions.-Working in a team consisting diverse cultures and backgrounds, the predominant skills are team work and people skills. Show less

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  Grand Universe Trading Co LTD

  Feb 2022 - now

  Senior Sales Marketing Manager

  Oversee the overall operation and development of the e-commerce sector of the business.