
NEHAL AHMED SHAIKH
Customer Service Engineer

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About me
Customer Service Engineer of EPABX/IPPBX/VOIP at SMB Automation Pvt Ltd
Education

St. Xavier's Technical Institute
2014 - 2018Diploma Electronic and TelecommunicationsAs a graduate of the Diploma in Electronic and Telecommunications at St. Xavier's Technical Institute. I learned a lot about circuit theory, digital electronics, communication systems, and microprocessors over my four years in the program. In addition, the course offered practical instruction in electronic design, testing, and maintenance. I attribute a lot of my experience in maintaining, repairing, and troubleshooting communication systems to the hands-on… Show more As a graduate of the Diploma in Electronic and Telecommunications at St. Xavier's Technical Institute. I learned a lot about circuit theory, digital electronics, communication systems, and microprocessors over my four years in the program. In addition, the course offered practical instruction in electronic design, testing, and maintenance. I attribute a lot of my experience in maintaining, repairing, and troubleshooting communication systems to the hands-on instruction.Additionally, St. Xavier's Technical Institute taught me the value of lifelong learning and keeping up with technological changes. Show less

Fr. Agnel Industrial Training Institute
2012 - 2014I.T.I Information technology & Electronic system maintenanceI completed a two-year program in Information Technology and Electronic System Maintenance from 2012 to 2014. The program provided me with a strong foundation in the fundamentals of electronic systems and information technology. I gained knowledge and skills in the areas of electronic system and computer hardware.

Fr Agnel Technical High School
2010 - 2011Secondary school certificate (S.S.C)
Experience

Shreeji Comsec India Pvt Ltd
Dec 2017 - Dec 2020Customer Service EngineerFor three years, I worked at Shreeji Comsec India Pvt Ltd as a customer service engineer. Throughout my time in this position, I helped clients maintain their communication systems by installing, testing, and supporting EPABX, IP PBX, and FCT (GSM) routers. My understanding of technological and telecommunications networks let me provide clients with top-notch service.

SMB Automation Pvt. Ltd.
Jan 2021 - nowSenior Customer Service EngineerIn my role as Senior Customer Service Engineer at SMB Automation pvt ltd, I am responsible for Installation, configuration, and troubleshooting of EPABX/IPBX systems, including hardware and software componentsProvide technical support to customers via phone, email or in-person visits to resolve issues related to EPABX/IPBX systems.Collaborate with sales and marketing teams to provide technical expertise and support during product demonstrations or customer visitsDevelop technical documentation and training materials for customers and internal teamsEnsure customer satisfaction by resolving issues promptly and professionally. Show less
Licenses & Certifications

Matrix Telecom Associate
Matrix Telecom SolutionsNov 2021
Matrix Telecom Solution professional
Matrix Telecom SolutionsNov 2021
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