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Jagannath M

Jagannath M

Technology Consultant

Followers of Jagannath M684 followers
location of Jagannath MBengaluru, Karnataka, India

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  • Timeline

  • About me

    Senior Consultant | Gen-AI Consulting | Data Science Mentor

  • Education

    • VGSOM, IIT Kharagpur

      2013 - 2015
      Master of Business Administration (MBA) Business Administration and Management, General

      Activities and Societies: Coordinator, Alumni Committee, Vinod Gupta School of Management, IIT Kharagpur (July-13' - Present)  Member of Purvodaya creative team, Vinod Gupta School of management, IIT Kharagpur (July-13' - Present) 

    • Madras Institute of Technology, Anna University

      2007 - 2011
      Bachelor of Engineering (B.E) Electronics and Communications Engineering

      Activities and Societies: Member, National Service Scheme(NSS), MIT, Anna University (Aug-07' - May-09')  Involved in NSS activities for 2 years and arranged NSS camp for 10 days in Villivalam, a small village in outer Chennai with the theme " Healthy youth for healthy India"  2nd prize in the Digital quiz competition conducted by MIT, Anna University

    • Great Learning

      2019 - 2020
      Post Graduate Diploma in Business Analytics and Business Intelligence Machine learning, Artificial Intelligence Excellent

  • Experience

    • Hewlett Packard Enterprise

      Jun 2011 - May 2013
      Technology Consultant

      1) HPgII calculator project (2 Months) Software Quality Assurance (SQA) for HP LabsResponsibilities Assessed the precision of calculator and captured the screenshots for user-manual in English and Chinese Worked with eminent Mathematics professors in USA for this project and with HP China team2) Warranty Eligibility System project (20 Months) Software developer for Alcatel Lucent's Warranty eligibility system(WES)Responsibilities Developing new features and providing solution in case of any error in the updating of warranty details Estimation of project hours and resource planning depending on analysis of customer requirements Data Automation in the supply chain process of Alcatel Lucent Show less

    • Steel Authority of India Limited

      Dec 2013 - Dec 2013
      Inplant Training

      Inplant training in Management fields of SAIL, Salem Plant. It includes Material Mgmt, Production Planning and Control Department, Finance Dept, HR Dept, Marketing Dept and Quality Dept.

    • NODWIN Group

      May 2014 - Jun 2014
      Business Analyst

      Consultant for Nodwin Group

    • GoSoftware

      May 2014 - Jun 2014
      Marketing Executive

      1) Research on IT Market 2) Getting clients for GoSoftware which involved cold calls, meeting with clients.

    • HSBC

      Jun 2015 - Jun 2016
      Business Analyst

      Data quality management, creation of datamarts for Analytics for Commercial Banking division(UK)

    • Dell Technologies

      Jul 2016 - now

      Global Enterprise Tech Services Analytics :- Data science projects, adhocs to improve Customer experience and reduce cost to business. - Drive metrics like CSAT, RDR, AHT and other agents' productivity metrics.- Spoc for testing Einstein Analytics tool (SFDC product) Tools : Tableau, R, Advanced Excel, TeraData, SQL, Einstein Analytics E-Services Analytics : 1) Key metrics Reporting, providing analytical insights to address Business problems. 2) Data driven solution/recommendation to improve customer experience in support.dell.comTools used - OLAP, Tableau, Adobe suite (Site catalyst and Data workbench), R, Advanced Excel, Power BI, SQL

      • Senior Consultant, Dell Consulting

        Apr 2024 - now

      • Snr Advisor, Data Science

        Apr 2021 - Apr 2024

      • Advisor, Data Science

        Jul 2018 - Apr 2021

      • Senior Business Analyst

        Jul 2016 - Jun 2018

  • Licenses & Certifications

    • Information Technology Infrastructure Library

      CSME
      Aug 2011

    • Post Graduate Diploma in Business Intelligence and Business Analytics

      Great Learning
      Apr 2020

    • Associate - Data Science Version 2.0

      Dell Technologies
      Dec 2020
      View certificate certificate

    • Data Science Foundations: Fundamentals

      LinkedIn

    • Oracle Certified Java Programming

      Oracle
      Aug 2011

    • FLIP certified professional in Fundamentals of Banking and Finance

      Finitiatives Learning India Pvt Ltd. (FLIP)
      Jan 2014