Moinuddin Mohammed

Experience

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  Wipro

  Jul 2013 - May 2014

  Help Desk Associate

  Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services companyA company with 160,000 employees serving clients across six continents, Wipro is recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenshipKey duties and responsibilities:● Provided technical support in regards application, hardware and software related matters.● Verified customer’s information, created new customers into Service Management System.● Accurately diagnosed issues, created service tickets and located resources for issue resolution● Actively monitored open service tickets and made sure they are closed on time by following up on customers and confirming resolution.● Escalated unresolved issues to the concerned department ● Provided first call resolution and maintained a 100% satisfaction rate.● Explained the benefits of products and services to existing and potential customers and assisted them in selecting those best suited to their needs. Show less

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  New Zealand Skills and Education College

  Mar 2015 - Jun 2015

  Career Services Intern

  NZSE is a leading provider of tertiary qualifications in Creative Technologies, Business, Early Childhood Education, Foundation Studies and Languages. At NZSE my role was to work along with the Career Services team with a focus on building strong relationships with students and gathering information and market trends to help in the existing innovative placement programsCore responsibilities included: ● Building strong relationship with existing students and alumni of NZSE. ● Maintaining and updating database of graduated students with their details● Participating in the existing student's skills based assessments and interview techniques and training.● Reporting the overall trends of student employment, skill sets and future goals with the Career Service team and provided suggestions and feedback● Supporting and contributing actively towards team performance and the achievements of goals and objectives● Providing a clear and detailed outline of student requests to career services staff ensuring that they have relevant information to act upon ● Developing and enhancing awareness of any student issues and expanding resolution knowledge through working closely with career services staff● Maintaining an understanding and awareness of NZSE ethical guidelines and applying them consistently Show less

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  CodeBlue New Zealand

  Jun 2015 - Jul 2019

  Monitoring Analyst

  Codeblue is the largest IT Service Provider for small to mid-sized organizations across New Zealand. Codeblue provides a wide range of services which include Proactive IT Support, Cyber Security Services, Data Backup and Recovery, IT Strategy and Cloud Services. In my current position at Codeblue I am involved in monitoring, analyzing problems, performing troubleshooting and responding to incidents on computer networks and systems across New Zealand.Core duties and responsibilities include● Installing, deploying relevant applications and setting up tests to monitor and respond to incidents and requests relating to networks, systems, Cyber security and Data backup and recovery.● Maintaining the overall performance, assessing the need for updates, upgrades, enhancements, preventing malfunction.● Troubleshooting issues following standard operating procedures coordinating with team, on-site engineers, customer contact and third-party vendors. ● Tracking and accurately documenting all issues and resolutions in detail utilizing the ticketing system to keep a record of the systems health● Updating the knowledge base with resolutions to reduce the response time for future incidents. Show less

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  Eir evo

  Jul 2019 - now

  Monitoring Engineer & Systems Administrator