Kaitlyn Arora

Experience

• 

  Wet Seal, LLC

  Mar 2000 - Mar 2005

  Assistant Store Manager
• 

  MAC Cosmetics

  Mar 2005 - Oct 2012

  I help manage a 1.5 million dollar MAC Cosmetics counter inside of Nordstrom. I assist in team development, business planning, and makeup artistry.

  • Assistant Retail Manager

    Mar 2010 - Oct 2012

  • Retail Makeup Artist

    Mar 2005 - Mar 2010
• 

  Lush Fresh Handmade Cosmetics North America

  Oct 2012 - Jun 2016

  Shop Manager/New Shop Opening Support

  Responsible for the planning, organization and structure of the shop's business. Worked with design and retail support to open the shop in the midst of holiday season. Hired, trained, and continue to develop the staff including sales associates, key holders, and MIT potential. Maintain the organization of ordering, inventory, and sell through while upholding strict freshness policy. Maximize controllable profit through labor analysis, sales in increases, and cost of goods. Lead with strong customer service expectation and follow through while maintaining the ethics and image of the brand. Currently overseeing a staff of 27 and maintaining a double digit increase each month. Developed two MITs and a regional sustainability steward. Responsible for the training and coaching of controllable profit for 20+ shops. Host and train new external and internal managers. Support new shop openings in North America. Show less

• 

  LUSH Fresh Handmade Cosmetics - MENA

  Jun 2016 - now

  Based out of Dubai, supporting manager development and training for 20+ shops across 7 countries. Managing regional sales, profits and staff engagement. Assisting with stock control, recruitment, PR events, and new shop openings. Hosting regional manager meetings and development trainings. Partnering with Lush UK to ensure brand standards are met across all partner countries while adapting to cultural needs in the various markets.

  • Head Of Retail Operations

    Mar 2020 - now

  • Manager Development and Retail Support

    Jun 2016 - Apr 2022