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Rohit Jaiswal

Rohit Jaiswal

Teamate

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  • Timeline

  • About me

    Data Analyst

  • Education

    • AlmaBetter

      -
      Certification Data Science

    • Frankfinn Institute

      -
      Aviation Hospitality Administration/Management

    • Softvision College & Research Institute

      -
      Bachelor of Business Administration - BBA Business Administration and Management, General

  • Experience

    • TaskUs

      - Nov 2024
      Teamate

      • Critical thinking with high attention to detail delivering high-quality content moderation, achieving KPIs like Adherence, AHT, and Convergence with a 90% compliance rate. • Worked in a fast-paced environment with an analytical approach to achieve turnaround efficiency of 20%, enhancing user experience and supporting brand reputation.

    • Amazon

      Jun 2020 - now
      Customer Service Associate

      Managed an average of 100 customer queries per day, maintaining an 85% satisfaction rate by providing timely and accurate solutions. Reduced average response time by approx. 15%, contributing to improved customer experience and operational efficiency.

    • IndiGo (InterGlobe Aviation Ltd)

      Dec 2021 - Aug 2022
      Customer Service Officer

      • Maintaining service and grooming standards with an enthusiastic & flexible personality. Also leveraged Excel to create weekly reports, flight ticket sales, extra baggage fees, etc.• Collaborated with cross-functional teams achieving 95% adherence to station On-Time Performance (OTP) & Turnaround (OTT), contributing to improved customer satisfaction.

    • IndiaLends

      Mar 2025 - now
      Analyst

  • Licenses & Certifications