Amr Khater

Experience

• 

  Telesupport Services Inc

  Feb 2012 - Feb 2013

  Communication Engineer
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  Elaraby Group For Enterprise

  Mar 2013 - Oct 2015

  Network Engineer

  - Planning future improvements, suggesting IT solutions to business problems.- Establishes network by evaluating network performance issues including availability, utilization, throughput, good put, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures-Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.-Protects organization's value by keeping information confidential. Show less

• 

  TE data

  Oct 2015 - Dec 2018

  - Fault localization, troubleshooting and analysis to identify root cause- Continuous review of the network ensuring fault free environment and ensuring network documentation (design, drawings, etc) are up-to-date- Provide guidance and act as technical reference for the NOC team for the implementation of tasks and duties in the NOC- Develop and produce periodic operations reports and provide recommendations for enhancements.- Continuous and effective coordination with other teams (Call Center, order fulfillment, data center, maintenance, engineering, etc) to streamline the operations- Assist the NOC manager to manage and control the planned works and change management in the network- Plan and perform on-job training whenever required. Show less - Monitoring, reporting and first level troubleshooting of TE Data NetworkIncluding its Routers, Dslams, Access Servers, local and international links (E1, E3, STM1, STM4, STM16&STM64).- Provisioning for all TE Data services (ADSL, IPTV, family internet).- Troubleshooting for all TE Data services (ADSL, IPTV, family internet).- Troubleshooting Huawei, Paradin and Alcatel Dslams.- Troubleshooting with Huawei, Alcatel, Cisco & Juniper TAC for any problem or any new provisioning in our boxes.- Configuring RayaTelecom DSLAMs , Creating and configuring cross connections and routing PVCs to the associated IMA group or E1/T1 interface .- Troubleshooting all transmission problems with TE (Telecom Egypt) or in our section on POP- Dealing with all cables and connectors types- Troubleshooting on access and data layers on both Hardware and software sides.- Configuring and maintain all our DSLAMs and routers.- Dealing with all access and data boxes (Hardware) - Troubleshooting Cisco Routers (1700, 7200, 7600, 10000, 12000) and troubleshooting of Juniper Routers (M/T Series).- Managing TEDATA international BW (Upgrade- Downgrade- Distribution).- Point of all technical escalation from TEDATA other departments, international providers and foreign enterprise customers. Show less

  • Acting as Senior Network Engineer

    Jan 2018 - Dec 2018

  • NOC Engineer

    Oct 2015 - Dec 2017
• 

  Orange

  Jan 2019 - Jan 2022

  Senior Supervisor Packet Core Operations and Support Engineer
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  Vodafone

  Feb 2022 - Jun 2022

  Core network technical lead engineer
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  Etisalat UAE by e&

  May 2022 - now

  IP Backbone Network Design Expert