Eric Reed, MBA, CSPO, POPM

Experience

• 

  Dierbergs Markets

  Aug 2004 - May 2008

  • Produce Clerk

    May 2006 - May 2008

  • Courtesy Clerk/Bagger

    Aug 2004 - May 2006
• 

  NGA

  May 2008 - Aug 2010

  Web Engineer
• 

  Cerner Corporation

  Jan 2011 - Apr 2015

  • Spearheaded solution design and configuration, conducted thorough assessments of current and future-state business workflows, conducted extensive hands-on training to end users, and oversaw seamless conversion planning and execution for client organizations. • Completed over 50 client engagements, specializing in computer-assisted coding and health information management solutions, contributing significantly to improved operational efficiency and business outcomes. • Pioneered the implementation of cutting-edge NLP-based solutions that significantly optimized client workflows and impacted clinical, operational, and financial outcomes, leading to faster provider reimbursement turnaround times. Show less

  • Solution Architect

    Nov 2012 - Apr 2015

  • Delivery Consultant

    Jan 2011 - Nov 2012
• 

  Centene Corporation

  Apr 2015 - Dec 2023

  Software Product Manager on Centene Corporation's health plan systems team within the corporate information technology organization, driving technical objectives focused on Centene's commercial insurance products. Solution Lead and Technical Product Owner on Cloud Applications & Automation team with special emphasis on spearheading the execution of technical solutions across the enterprise to drive business objectives. • Spearheaded the enterprise strategy and implementation of a dynamic configuration framework to drive continuous configurability using AWS technologies which resulted in the advancement, timeliness, and customization of application deployments. • Pioneered application performance monitoring for Tier 1 applications using Dynatrace to ensure scalability, resulting in increased access, usability, and visualization of business-critical APIs needed for future implementations. • Led successful API load testing effort using stories and features, resulting in capacity to meet over 2.5 million requests per day from applications and achieving approval from business leadership teams. • Directed data scientists during product discovery and delivery phases to leverage machine learning technology and learning models which led to optimum product performance and modern reporting capabilities. • Streamlined the software deployment process for Tier 1 APIs using Jira and Confluence, which improved team agility and illustrated to business teams a clearer picture of team velocity and output. • Architected revolutionary graph database model and framework using input from business teams, providing a modernized data repository comprised of relationship-based attributes and resulting in increased application performance. • Established Workflow & Automation Guild and streamlined IT organization intake and solutioning process, implementing a data-based model for architects to understand problems and make solution decisions quickly and accurately. Show less Product Manager within Centene Corporation's corporate commercial insurance solutions organization, focused on product strategy and product-driven business development & sales initiatives for Centene's commercial insurance products. Drove priorities for commercial product development team, leading consumer-facing engagement products and programs with a keen focus on enhancing customer retention and elevating user experience. Collaborated with diverse business organizations to identify vital areas of opportunity and devised strategic approaches accordingly to maximize program ROI while increasing engaged user base. • Delivered program vision, roadmap, and value proposition during implementation of cutting-edge digital loyalty and rewards platform, which resulted in optimizing end user engagement and adapting to digital tools and program features. • Digitized program dashboards and reporting capabilities through innovative analytics strategy which effectively measured program ROI through analysis of user activity and supplemental program outcomes for over 400,000 activated end users. • Implemented revolutionary experimentation and localization approaches into product development process, successfully completing the program’s first time-based experiment and increasing the agility of the program’s benefits to end users. • Owned the creation and distribution of all sales and onboarding materials for external brokers to showcase consumer programs and benefits, which led to the activation of new users and the retention of existing users. Show less Senior Provider Network Specialist within Centene Corporation's corporate network development organization, focused on Centene's commercial insurance products.• Led the conceptualization, design, and implementation of programs, tools, and processes to establish high-performance provider networks, aligning with commercial product growth goals. • Prepared and delivered precise, comprehensive, and timely provider network filings in collaboration with corporate regulatory operations and provider data management teams, achieving commercial product goals for over 18 health plan organizations. Show less

  • Product Manager (Software) - Information Technology

    Jan 2022 - Dec 2023

  • Product Manager - Product Strategy & Development

    May 2018 - Jan 2022

  • Senior Provider Network Specialist

    Oct 2016 - May 2018

  • Business Analyst

    Apr 2015 - Oct 2016
• 

  Enterprise Mobility

  Mar 2024 - now

  Product Manager - Payment Solutions

  Product Manager for Payment Solutions within Enterprise Mobility's Global Product organization.