Pramod Prajapati

Experience

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  Avenues India Private Limited

  Jun 2011 - Aug 2013

  Technical Analyst

  Leading the application support team for Payment Gateway.Taking care of all escalated calls of Customers and Merchants.Providing technical support for integration in ASP, ASP.NET, and PHP through Netmeeting and Teamviewer and testing the same on local server .Monitoring the flow of transaction and generating a details reports for the same.Interacting with e-Merchants and understanding their business model and provide alternatives to increase business efficiency. Coordination with the 44+ banking partners for integration, transactional and reconciliation related queries.Ensure smooth working of the payment gateway interface with the banks with constant coordination with banks in case of scheduled or unscheduled downtime and maintain the alerting system.Retrieving data from database with help of local database server on request of clients .Reconcilation of system data on daily basis and updating the same in local databases .Co-ordination with the banks integrated with the company on transactional related issue and integration related issues .Logging Calls and assigning calls to concerned Merchants.To chat with the prospective clients with regards to Payment Gateway queries.Providing Pre-Sales and Post-Sales technical consulting for customers and company sales people as per customers requirement .Providing Technical Support for a payment gateway www.ccavenue.com which supports both Web & IVR transactions .Performing UAT (User Acceptance Test) for administrative interface module as well as client interface module before anything goes into production for Payment Gateway. Show less

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  BillDesk Pvt Ltd

  Aug 2013 - Apr 2015

  Technical Support

  Work experience on Payment Gateway - Ecommerce.Co-ordinating with bank & merchant (client) for integration related on UAT / Production and handling their query and configuration issues. Interacting with various banks ensuring smooth and timely delivery of day-to-day operations like transaction reconciliations, refunds, settlements etc. Taking care of all escalated calls of Customers and Merchants. Collaborating with different teams to make the seamless process.Providing technical support for integration in JSP, ASP, ASP.net and PHP. Testing the same on UAT/Production and creating test cases.Fetching details from logs and data from database using SQLWorked on HTML, editing pages, creating/modifying page details on Bank portal.Worked on PGI, Utilities, Bill pay, IVRS and Mobile application as per the clients & banks request & providing support.Providing different API to client and banks like Query API, Refund API and Server to Sever API and handling query. Show less

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  Puresoftware Pvt Ltd

  Apr 2015 - Dec 2018

  Senior Product Engineer

  Work experience on Clinical Domain -Worked for Oracle Company as Contractor.Collaborating within different team members (Product Strategy, Development and Project Manager) to make them understand the client issue, requirement and business impact based on that fix the defect.Leading 5-6 Team members:Maintaining team’s productivity every month, by regular monitoring of long standing incidents, generating reports.Responsible for conducting training sessions on latest updates of product, providing training to new engineers.Mentoring on Products, Tools and Technical related issues, also joining Client escalated calls based on requirements.Sharing feedback to Manager for engineers (on incident handling, SLA, matrix, email writing, interacting with clients...etc.)Load balancing of tickets based on high volume of incoming tickets. Show less

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  Oracle

  Dec 2018 - now

  Product Technical Engineer

  Working on Health Care (Life Science).Client Handled: – (IQVIA, Novo Nordisk, GSK, Eli Lilly, Incyte, Pfizer, Eisai, etc)Acknowledge, analyse and maintain the SLA of an incident. Handling escalation on timely manner, always maintained 95 % above CSAT.Implement work around in database to find the root cause for the issue and provide a fix.Managing Products (InForm, UMT, Central Coding, and InForm Adapter).