Emmanuel Tan

Experience

• 

  DELL Computer Asia Pacific Sdn Bhd

  Jan 2004 - May 2005

  Credit Admin

  Credit Admin Executive for Malaysia Credit Team.Job Description :-Responsibilities :-Take the lead role of fully supporting all Malaysian credit team's billing and documentation operations from invoices to retrieval of support documentation's which is crucial for the base process of credit collection. Work closely with the logistics forwarder and services team to ensure that all support documents are retrieved and obtained within the set lead-time.Responsible in escalating any issue/ problem that arises and owning the problem till it has reached a solving point. Additional roles are:- Doing payment collection/ back-dept collection. Task involves strategic follow up's to meeting various customer requirements in order to retrieve payments on a timely basis.Helping and supporting my superiors in various task including special cases involving preparation of documents for legal cases against critically bad-dept companies. Show less

• 

  Mesiniaga @ Intel Technology Sdn Bhd

  Aug 2005 - Jan 2007

  Customer Engineer

  Customer Engineer (direct support to PDC Intel)Job Description :-Responsibilities :-Providing 1st and 2nd level computing support to the engineering team/group.Building and configuring systems (laptop, workstations, and servers) to meet Intel's operational standards.Solving break/fix problems which includes trouble shooting, diagnosing till solving/repairing problem systems from software to hardware. Additional supporting role includes the setting-up of server systems (Janes Project) which involves cabling, loading of OS server images and configurations.Responsible for asset tracking making sure that the database (ECAT) is up to date with all the required information from the ownership right to the specifications of every asset. Show less

• 

  Spansion LLC

  Feb 2007 - Sept 2010

  Application Analyst

  Industry : Engineering and Manufacturing of flash memory technology.Position Title (level) : Application Analyst (SAP)Job Description :-1. Responsibilities:-• Providing maintenance support in vendor master, material master, material pricing, exchange rates, Cost center & GL Account maintenance (FICO) and OSM (Organization and Staffing Management) in SAP environment. • Job includes providing support to World Wide Finance Team, Purchasing Team, Cost Accounting Team, Material Team and HR.• Creating InfoSets in SAP & BW for reporting and pulling reports.2. Experiences gained:-• Working with vast various departments in the company, learning to deliver on the job with tight schedules and pressure. 3. Accomplishments:-• Involvement in Global IT DCM-UAT move, recognition accepted on June 1st 2010. • Attained Green Belt in Kaizen+ (16th August 2010) Show less

• 

  Tenby International School

  Jul 2011 - Jul 2012

  IT Executive
• 

  NI (National Instruments)

  Aug 2012 - now

  Baseline owner of: -- Haproxy IP Load Balancer- Oracle Exadata - Systems LifeCycle Management Platform: Spacewalk, Oracle Linux Manager- Linux OS- Oracle VMPrevious Baseline ownership: -- Release Patch Management and Release Coordination- SOX Audit for the Unix spaceAchievements: -- Engineering and completion of load balancer replacement solution from Citrix Netscaler to open-source Haproxy- Load Balanced VIP migration from Netscaler to Haproxy- Engineering Spacewalk replacement with Oracle Linux ManagerActive Experience with technology solutions: -- RKE Kubernetes Container with Rancher cluster management- Jenkins CI/CD Pipeline, continuous delivery and deployment with JenkinsFile and Kubernetes template file - IaC: Cloud-Init for Rancher Node cluster provisioning configuration management- IaC: Packer for Machine Image automation on VMWare and AWS- Software Lifecycle Management: Spacewalk, KatelloForeman, Oracle Linux Manager- Exadata Platform management for DataWarehouse - Haproxy application load balancing solution- SaltStack for haproxy repeatable builds with state files, salt executions for system management/configuration- Proficient with virtualization platforms: OVM, HyperV, VMWare- CFEngine Systems Management- Nagios for server health monitoring- Grafana, Graphite, InfluxDB and Prometheus for system performance monitoring- Samba for file services- CUPs for Oracle print queue services - SecretServer for password securityCurrent technology of interest: -- Kubernetes container orchestration- DevOps and CI/CD- Infrastructure as Code- AWS Cloud Solutions- Salt Automation Show less Experience: -- System administration for Redhat/OEL Linux environments and Solaris DB environment.- Troubleshooting software and hardware issues with operation support on day-to-day trouble tickets.- Provisioning VM servers on OVM, HyperV and VMWare environments- Managing software channels, activation keys, kickstart profiles on Spacewalk Linux systems management.- Oracle DB data refresh support.- Quarterly OS patching for Linux servers and Solaris- Oracle Exadata Cells, Inifinity band switches and DB nodes patching. - Baseline owner for Citrix NetScaler loadbalancer, Creating, managing and administrating VIP configurations- Resource support for application upgrade projects for application teams.Achievements: - - Involved in NI GSI Project - consolidation of two Oracle ERP instance to a global single Oracle ERP instance.- Complete setup of OVM 3.4.x test environment comprising of OVM Manager instance with server pool for ovm test environment- Setup centralized logging Syslog-ng- Co-engineering and implementing open source HAProxy load balance environment in replacement of Citrix Netscaler load balancer appliance environment for cost saving initiative. Show less Job Description:-- Senior staff member in the team, providing level 2 assistance to team members and level 2 support to end users.- Active role in mentoring new hires:-*process, troubleshooting and various company IT technologies training*helping establish network links between various IT groups*point of contact for knowledge, discussion and troubleshooting assistance- Conducting team trainings and one-to-one trainings.- Work on and providing resolution through the Service Desk ticket queue.- Creating and updating IT knowledge base wikis.- Conference/meeting rooms support and maintenance.On the job skills:-- Active Directory Service Desk level administration.- Basic network troubleshooting, patch panel patching.- Cisco IP Phone configuration. Accomplishments:-- Recognition as Infrastructure setup team for new National Instruments plant setup.- Pioneering with the team from Local Service Desk to Global Service Desk status. Show less

  • Senior Infrastructure Delivery Engineer

    Feb 2022 - now

  • Senior Unix System Administrator

    Sept 2019 - Apr 2022

  • Unix System Administrator

    Dec 2015 - Sept 2019

  • Enterprise Desktop Systems Specialist II

    Aug 2012 - Nov 2015