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Dana Rafael

Dana Rafael

Followers of Dana Rafael513 followers
location of Dana RafaelWiesbaden, Hesse, Germany

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  • Timeline

  • About me

    Customer Success Managerin at //SEIBERT/MEDIA GmbH | Identification of future startegic advantages for our customers | Passionate about Atlassian Licensing

  • Education

    • Hochschule RheinMain

      2018 - 2022
      Bachelor of Science - BS Media Management

      Activities and Societies: Bachelorthesis: Ökobilanzierung von IT-Unternehmen 1,0

  • Experience

    • //SEIBERT/MEDIA GmbH

      Feb 2019 - Oct 2023

      - Managing strategic accounts worldwide and increasing sales and revenue- Conducted customer feedback in order to discover potential areas of improvement - Project monitoring - Managing multiple bronze accounts worldwide and increasing sales and revenue- Company responsible for license agreement contracts - Conducted customer feedback in order to discover potential areas of improvement- Project monitoring - Software sales and consulting of collaborative solutions - Managing Relationships with Partners and working with Atlassian to get the best customer experience - Creation of presentations, documentations, price calculations and analytics- Advance sustainability taskforce - Establish a self service strategy

      • Account-Managerin

        Jan 2022 - Oct 2023

      • Customer Success Manager

        Feb 2021 - Jan 2022

      • Sales Consultant

        Sept 2020 - Feb 2021

      • Customer Success Team Assistent

        Feb 2019 - Sept 2020

    • R+V Versicherung

      Oct 2023 - Jun 2024
      Expertin Digitale Produkte/Vernetzung

    • Seibert Solutions GmbH

      Jun 2024 - now
      Key-Account-Managerin

      - Customer Relationship Management- Strategic Planning- Project Coordination- Sales and Upselling- Relationship Building- Process Optimization- Reporting and Analysis

  • Licenses & Certifications