Cathy Ernest

Cathy Ernest

Front Desk Supervisor

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location of Cathy ErnestGreater Chicago Area

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  • Timeline

  • About me

    Enterprise Account Manager | Business Development, Strategic Partnerships

  • Education

    • Phoenix College

      1987 - 1989
      Associate's degree Tourism and Travel Services Management
  • Experience

    • Courytard by Marriott

      May 1987 - Feb 1988
      Front Desk Supervisor
    • Courtyard by Marriott

      Feb 1988 - Jun 1997

      * Lead direct sales effort and account management for six Courtyard hotels* Managed the on-site sales teams on transient and group relationships, developing prospects and promoting hotel properties* Developed and maintained key account contacts. Coordinated all contract and business details with key contacts.* Created sales and marketing plans, along with pricing strategies

      • City Sales Manager

        Apr 1996 - Jun 1997
      • Sales Manager

        Jan 1991 - Apr 1996
      • Sales Coordinator/Accounts Receivable

        Feb 1988 - Jan 1991
    • Residence Inn

      Jun 1997 - Jan 1999
      Director of Sales

      * Led direct sales effort by proactively identifying, qualifying and soliciting new extended stay business through account / market penetration and saturation* Managed Sales Manager and Sales Coordinator. Established sales strategies for the hotel* Identified new prospects and qualified all lead sources to generate new extended stay opportunities* Utilized advanced negotiating skills and creative selling abilities to maximize extended stay revenue

    • Waterford Group

      Dec 1999 - May 2000
      Sales Manager

      * Developed new prospects and qualified all lead sources through cold calls, teleprospecting and networking to generate new revenue opportunities* Maintained local account relationships, sales documentation files, verbal & written communication, and office organization* Increased sales revenue by 25%

    • Marriott International

      Jun 2000 - Oct 2020

      Successfully cultivated relationships in diverse verticals with global enterprises. Directed a portfolio valued at over $170 million annually. Developed global partnerships with buyers while identifying new revenue stream opportunities. Analyzed the performance of struggling franchises to migrate new business opportunities and managed stakeholder hotels by streamlining strategic initiatives, pricing, and customer engagement strategies. Conducted quarterly business reviews with key customers to foster and maintain their commitment as a strategic partner. Show less

      • Global Account Executive, Global Sales, Marriott International

        Jun 2007 - Oct 2020
      • Senior Account Executive – Global Sales Organization

        Jun 2000 - Jun 2007
    • Comcast Business

      Nov 2021 - now
      Enterprise Account Manager

      * Identify opportunities within our existing customers to provide additional solutions via Comcast products and services.* Drive business relationships between Comcast and its Strategic clients and coordinate all activities, issues, and inquiries by partnering with internal resources to drive additional value and expertise. * Attend meetings with clients of all levels to understand their business objectives and expectations, assess the performance of Comcast’s teams against those expectations, and identify business opportunities, risks, and clients’ critical needs. Show less

  • Licenses & Certifications

    • GoldSpring Master Class: Professional Development

      GoldSpring Consulting
      Feb 2021
      View certificate certificate
    • Executive Presence on Video Conference Calls

      LinkedIn
      Apr 2020
      View certificate certificate