
Devaraju N M
Customer Support Officer

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About me
13+ Years’ experience in IT Operations, Systems administration and Network support
Education

Visvesvaraya Technological University
1999 - 2003Bachelor's degree Electrical and Electronics Engineering
Experience

Mphasis
Sept 2006 - Apr 2008Customer Support Officer Monitoring of servers, Routers and Switches using HP open view. Responsible for Creating Incident Tickets and assign to appropriate Team. Creation domain user account and Groups. Managing, operating, maintaining and troubleshooting Windows 2003 servers. Creating standard servers build & decommission Servers as per the Client's Standards and updated in a central repository Installation and maintenance of Application software and Device Drivers. Creating, modifying, deleting users/groups through centrally managed server. Performing daily, weekly and monthly backups using Symantec software. Installation of active directory, addition domain controller and child domain. Show less

MANN+HUMMEL
Apr 2008 - Apr 2012Senior System Administrator Managing, operating, maintaining and troubleshooting windows 2003/2008 servers, hardware and network issues. Maintaining the Network resources and providing secured access to the same. WSUS Configuration and Administration. Implementing and Managing Group policy in the Domain environment. Interaction with the vendors to purchase software/Hardware. Installation of active directory, addition domain controller and child domain. Performing daily, weekly and monthly backups using Symantec software. Show less

Unilog
Apr 2012 - May 2013IT ManagerManagement of IT infrastructure

STRATOGENT TECHNOLOGY SERVICES PRIVATE LIMITED
Sept 2013 - May 2015Senior SystemAnalyst Managing, operating, maintaining and troubleshooting Windows 2003/2008 /2012 servers, hardware, and network issues, as well as system installations, configurations, and changes. Responsible for complete support (OS, Group Policy &Hardware related issues) of Windows 2003/2008/2012 servers across multiple geographical locations Responsible for Migration /Up gradation of windows 2003/2008/2012 servers . Installation of active directory, addition domain controller and child domain. Implementing and Managing Group policy in the Domain environment. Creating standard servers build & decommission Servers as per the Client's Standards and updated in a central repository. Creating, modifying, deleting users/groups through centrally managed server. Responsible for Monitoring of network devices using SCOM2012/IP Monitor Responsible for applying windows updates using SCCM2012/LANDesk. Installation and configuration of VM Ware ESXi Server 4, 4.1, 5.1 Show less

IBM
Jun 2015 - Feb 2016Sr system admin Managing, operating, maintaining and troubleshooting Windows 2003/2008 /2012 servers, hardware, and network issues. Manage US Based customer environment (35K + Windows servers with 24 Data Centers) Handle/participate Recovery Bridge to resolve critical outage (Business Critical Applications) Giving 24*7 Proactive and Reactive Support to Production servers, Domain Controllers, DNS, DHCP and Application Servers. Creating standard servers build & decommission Servers as per the Client's Standards and updated in a central repository Responsible for Migration /Up gradation of windows 2003/2008/2012 servers . Implementing and Managing Group policy in the Domain environment Responsible for applying windows updates using SCCM2012. Creation of domain user account, Groups and OUs. Installation and configuration of VM Ware ESXi Server 4, 4.1, 5.1 Build, configure and deploy VMs and templates. Lead The Team of Ten Members Managing day to day tasks and maintain server infrastructure, responding to customer requests Working in Incident Management Team for resolving various issues related to OS, AD, DNS, DHCP, WINS, Clustering Daily monitoring of server’s health status, Event Logs and disk spaces of critical servers to ensure availability Show less

Aurigo Software Technologies
Feb 2016 - nowSenior System administrator Managing, operating, maintaining and troubleshooting Windows 2008 /2012 servers, hardware, and network issues. Giving 24*7 Proactive and Reactive Support to Production servers, Domain Controllers, DNS, DHCP and Application Servers. Creating standard servers build & decommission Servers as per the Client's Standards and updated in a central repository Implementing and Managing Group policy in the Domain environment Installation, Configuration, Back up and Restoration of SQL 2014 Server Creation of domain user account, Groups and OUs. Responsible for Migration /Up gradation of windows 2003/2008/2012 servers Managing day to day tasks and maintain server infrastructure, responding to customer requests Coordinating with different teams, Vendors for any server or service down issues for faster restoration of affected services. Managing, operating, maintaining Cyberoam 200 ING Firewall Responsible for Managing and applying windows patches using SCCM1802 E-Mail box creation, Assigning License to users and Managing Office 365 Portal Administration and manage share point sites Managing and maintaining of windows 2012 Hyper V Servers Manage the IT Budgets and expenditure on hardware and software. Interaction with the vendors to purchase software/Hardware Show less
Licenses & Certifications

MCSA2012 ,ITILV3
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