Devaraju N M

Devaraju N M

Customer Support Officer

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location of Devaraju N MBengaluru, Karnataka, India

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  • Timeline

  • About me

    13+ Years’ experience in IT Operations, Systems administration and Network support

  • Education

    • Visvesvaraya Technological University

      1999 - 2003
      Bachelor's degree Electrical and Electronics Engineering
  • Experience

    • Mphasis

      Sept 2006 - Apr 2008
      Customer Support Officer

       Monitoring of servers, Routers and Switches using HP open view. Responsible for Creating Incident Tickets and assign to appropriate Team. Creation domain user account and Groups. Managing, operating, maintaining and troubleshooting Windows 2003 servers. Creating standard servers build & decommission Servers as per the Client's Standards and updated in a central repository Installation and maintenance of Application software and Device Drivers.  Creating, modifying, deleting users/groups through centrally managed server. Performing daily, weekly and monthly backups using Symantec software. Installation of active directory, addition domain controller and child domain. Show less

    • MANN+HUMMEL

      Apr 2008 - Apr 2012
      Senior System Administrator

       Managing, operating, maintaining and troubleshooting windows 2003/2008 servers, hardware and network issues. Maintaining the Network resources and providing secured access to the same. WSUS Configuration and Administration. Implementing and Managing Group policy in the Domain environment. Interaction with the vendors to purchase software/Hardware. Installation of active directory, addition domain controller and child domain. Performing daily, weekly and monthly backups using Symantec software. Show less

    • Unilog

      Apr 2012 - May 2013
      IT Manager

      Management of IT infrastructure

    • STRATOGENT TECHNOLOGY SERVICES PRIVATE LIMITED

      Sept 2013 - May 2015
      Senior SystemAnalyst

       Managing, operating, maintaining and troubleshooting Windows 2003/2008 /2012 servers, hardware, and network issues, as well as system installations, configurations, and changes. Responsible for complete support (OS, Group Policy &Hardware related issues) of Windows 2003/2008/2012 servers across multiple geographical locations Responsible for Migration /Up gradation of windows 2003/2008/2012 servers . Installation of active directory, addition domain controller and child domain. Implementing and Managing Group policy in the Domain environment. Creating standard servers build & decommission Servers as per the Client's Standards and updated in a central repository. Creating, modifying, deleting users/groups through centrally managed server.  Responsible for Monitoring of network devices using SCOM2012/IP Monitor Responsible for applying windows updates using SCCM2012/LANDesk. Installation and configuration of VM Ware ESXi Server 4, 4.1, 5.1 Show less

    • IBM

      Jun 2015 - Feb 2016
      Sr system admin

       Managing, operating, maintaining and troubleshooting Windows 2003/2008 /2012 servers, hardware, and network issues. Manage US Based customer environment (35K + Windows servers with 24 Data Centers) Handle/participate Recovery Bridge to resolve critical outage (Business Critical Applications)  Giving 24*7 Proactive and Reactive Support to Production servers, Domain Controllers, DNS, DHCP and Application Servers. Creating standard servers build & decommission Servers as per the Client's Standards and updated in a central repository Responsible for Migration /Up gradation of windows 2003/2008/2012 servers . Implementing and Managing Group policy in the Domain environment  Responsible for applying windows updates using SCCM2012. Creation of domain user account, Groups and OUs. Installation and configuration of VM Ware ESXi Server 4, 4.1, 5.1 Build, configure and deploy VMs and templates.  Lead The Team of Ten Members Managing day to day tasks and maintain server infrastructure, responding to customer requests Working in Incident Management Team for resolving various issues related to OS, AD, DNS, DHCP, WINS, Clustering  Daily monitoring of server’s health status, Event Logs and disk spaces of critical servers to ensure availability Show less

    • Aurigo Software Technologies

      Feb 2016 - now
      Senior System administrator

       Managing, operating, maintaining and troubleshooting Windows 2008 /2012 servers, hardware, and network issues. Giving 24*7 Proactive and Reactive Support to Production servers, Domain Controllers, DNS, DHCP and Application Servers. Creating standard servers build & decommission Servers as per the Client's Standards and updated in a central repository Implementing and Managing Group policy in the Domain environment  Installation, Configuration, Back up and Restoration of SQL 2014 Server Creation of domain user account, Groups and OUs. Responsible for Migration /Up gradation of windows 2003/2008/2012 servers Managing day to day tasks and maintain server infrastructure, responding to customer requests Coordinating with different teams, Vendors for any server or service down issues for faster restoration of affected services. Managing, operating, maintaining Cyberoam 200 ING Firewall Responsible for Managing and applying windows patches using SCCM1802  E-Mail box creation, Assigning License to users and Managing Office 365 Portal  Administration and manage share point sites Managing and maintaining of windows 2012 Hyper V Servers  Manage the IT Budgets and expenditure on hardware and software. Interaction with the vendors to purchase software/Hardware Show less

  • Licenses & Certifications

    • MCSA2012 ,ITILV3