Ashley Lee, PMP

Experience

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  Technology Service Professionals

  Jun 2005 - May 2010

  Operations Analyst/Report Specialist

  Operations Analyst• Responsible for all invoice preparation, service report management, as well as running warranty programs for TSP. • Improved the Dell warranty program in terms of both efficiency and accuracy by reducing incorrect warranty requests and by moving Dell warranty into an automated program with our Customer Service Center tool leading to a paperless warranty program to increase effectiveness of field service technicians.• Responsible for accuracy and timeliness in preparation of invoices for Texas Instruments (TI) contracts each month.• Began discussions with TI to merge Customer Service Center with Remedy (TI’s ticket queue) in order to improve service quality and timeliness. Goal of the merge was to become a paperless company and make both TSP and TI more efficient in dealing with problem tickets. Audit Report Specialist (Subcontracted through TSP to NetApp)• Took over the role of running audit program for the US Public Sector. Included keeping up with audits in terms of due dates and special requests from customer, downloading and preparing new audits to be completed by audit team, preparing audits daily and sending daily emails to customer containing accurate audits.• Trained in NetApp’s AMT and SAP website functions to find correct information needed for accurate delivery of audit reports.• Was a key to the success of NetApp’s federal audit program by keeping the program running smoothly and efficiently leading up to the current software upgrade performed by NetApp which enabled them to perform audits internally. • Ensured special request audits from customer (audits needed immediately for upsell purposes) were performed in a timely and efficient manner while still maintaining timeliness of monthly audits in the queue.• Closed out each month by uploading audits to customer site and preparing monthly invoice reports. Show less

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  Ultimate Escape

  Mar 2011 - Jul 2011

  Event Coordinator

  Assisted in finding venues for speaking events and scheduling. Was responsible for planning and coordinating the events from start to finish

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  NetApp

  Jul 2011 - Sept 2014

  Project Coordinator

  • Responsible for coordinating the delivery of professional services, from project initiation to closure, including auditing all projects for compliance and invoicing purposes.• Manage time and materials and fixed price projects beginning with booking, determining job requirements and customer needs, obtaining a resource for the specific work and dates requested, ensuring successful delivery and closure.• Currently cover 12 sales districts, supporting 3 Regional Managers and their sales teams. Working with the PMO weekly to accurately forecast revenue and update projects. • Won “King of Revenue” 5th place both Q2FY14 and Q3FY14 – only Project Coordinator to have won this award. (Closed an average of 500K each quarter)• Creating cost/hours booked reports for managers, consultants, and customers on an as needed basis Show less

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  Align Projects, LLC

  Apr 2014 - May 2014

  Student/Trainee

  Attended a three week class in which we learned PMI best practices, PMP prep, scheduling best practices and Primavera training. As a class, we conducted an Oracle Primavera Implementation for a client in New Orleans including conducting a business analysis to align Primavera to the company's strategic plan. Graduated from the class on May 23rd as an Align Certified Project Specialist.

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  TSP (Technology Service Professionals)

  Sept 2014 - now

  • Maintenance Renewals Program Manager

    Jul 2016 - now

  • Operations Coordinator

    Sept 2014 - now