Muhamad Azrul J.

Experience

• 

  Civil Service College

  Jun 2008 - now

  • Led matrixed-project teams to deliver proof-of-concepts, and pilots within the Learning and Development (L&D) systems and learning analytics domain.• Managed relationships with various stakeholders across departments and product owners in the digital learning ecosystem to drive successful change management, resulted in high satisfaction.• Supervised content/data approval, and department data management, and ensured strict compliance with WOG and CSC policies.• Managed all vendor, and stakeholder relationships, negotiated terms, scope, and deadlines.• Supported the Director of Learning Futures Group in management matters including work-planning, budgeting and finance, and knowledge management. Show less • Led a cross-functional team in planning, liaised with the leadership team to secure funding, and implemented a SaaS feedback system solution, ensuring 95% completion rate within defined timelines.• Ensured timely delivery of high-quality Learning and Development (L&D) products, in collaboration with Product Owners through agile/ scrum projects, in alignment with the College's evolving needs and objectives.• Drove best practices in emerging technologies like Hybrid Learning and Future Classrooms with 150+ Learning and Development (L&D) specialists and officers across projects, which received the CSC Inspiration Award 2023.• Managed critical digital systems, processes, and end-to-end support throughout the product life cycle. Show less • Co-conceptualised and designed conferences, masterclasses and engagement sessions, in partnership with several agencies that attracted a significant number of attendees, including industry thought leaders and practitioners within the L&D, Serious Games and Futures community, resulting in a high satisfaction rating.• Collaborated with peers and partners to drive best-practices in Learning Experience Design (LXD), including co-creating strategies for Workplace Learning, exploring and documenting new methodologies and emerging technologies such as Virtual Reality, Immersive Environments, Smart Classrooms and Virtual Classroom Learning through guerrilla interviews, sense-making workshops, proof-of-concepts and pilot programmes.• Conducted extensive user research, design and testing with various teams to inform the design of a new organisation-wide corporate intranet system, L&D resource portal and learning analytics dashboards through user interviews, focus group discussions, personas, customer journey maps, sense-making workshops, wireframes and rapid prototyping, resulting in a more intuitive and user-friendly experience such as a new initiative that cut across departments, developed new information architecture and content structure.• Built internal capabilities through facilitating training workshops on User Experience Design and e-learning authoring tools such as Articulate Storyline and providing coaching and advisory support for projects, aimed at improving user-centered design skills and development of engaging and interactive e-learning content. Show less Key Highlights• Co-led strategic college-level projects on learning strategy, in consultation with senior management team.• Developed and implemented online, e-learning, and multimedia productions, aligned with business objectives and customer needs.Key Roles and Responsibilities• Identified future trends in Learning and Development (L&D) landscape and consulted senior management to pilot applications with Institutes.• Supervised and mentored learning tech support executives demonstrated team leadership and development in line with business objectives.• Built internal Learning and Development (L&D) capabilities across institutes through performance support, facilitated workshops, coaching and advisory Show less Key Highlights• Received awards for innovation and outstanding service principles, reflected a strong focus on performance analysis and improvement.Key Roles and Responsibilities• Responsible for smooth operation of existing and new e-learning training programmes.• Developed content such as scorm packages and bite-size videos for e-learning training programmes.• Explored new and emerging learning technology tools that supported training programmes and events.• Work closely with the Business Team to leverage on existing business relationships and increase market share as well as presence. Show less Key Highlights• Lead the management and administration of HR conferences of up to 1000pax• Co-chair 12-member Staff Well-being Committee to improve staff welfare with year-long events and activitiesKey Roles and Responsibilities• Responsible for smooth operation of existing and new training programs, seminars and conferences.• Ensure logistics and quality training materials are delivered on time as well as handle course queries on course details.• Provide feedback on programs and ensure regular review for continuous improvement.• Work closely with the Marketing Team to leverage on existing business relationships and increase market share as well as presence. Show less

  • Senior Manager (Infrastructure & Systems), Data Office, Enterprise Technology Group

    Apr 2024 - now

  • Manager (L&D Systems and Learning Analytics), Learning Futures Group

    Apr 2023 - Mar 2024

  • Assistant Manager (L&D Systems), Learning Futures Group

    Apr 2021 - Mar 2023

  • Senior Executive (Learning Experience Design), Learning Futures Group

    Apr 2018 - Mar 2021

  • Senior Executive, Learning Design and Technology

    Feb 2016 - Mar 2018

  • Executive, Learning Technology (Multimedia), Learning Design and Technology

    Sept 2011 - Jan 2016

  • Executive, Programme Management and Administration

    Sept 2008 - Aug 2011

  • Admin Assistant (Temp), Learning Administration

    Jun 2008 - Aug 2008