Lye Kher Sin

Experience

• 

  PEN APPAREL SDN BHD

  Jan 2008 - Jun 2021

  • As a team leader to monitor and coordinate workload among teammates to achieve factory goal.• Maintain and update customer’s manual and department SOP.• Attending to customer’s request and complaints.• Responsible for order confirmation & coordination of production for assigned customers.• Follow up raw material status prior to bulk production.• Checking the details in purchase orders.• Handling development of new trims and new garment styling of assigned account.• Work closely with logistics team for the shipment status and alert customer if any order still pending for forwarder’s confirmation upon factory booking.• Take necessary steps or work with team mates to maintain or improve factory KPI results in M3 system (ERP system). Show less • Attending to customer request and complaints.• Responsible for orders confirmation and coordination of production for assigned account.• Handle development of new trims and new garment styling of assigned account.• Liaise with production planning team for quoting best garment delivery date.• Data entry such as purchase order, shipment date and unit price in M3 system (ERP system) for shipment arrangement and invoicing by logistics team.• Follow up actual shipment date of order. Show less

  • Senior Customer Service Executive

    Jan 2012 - Jun 2021

  • Customer Service Executive

    Jan 2007 - Dec 2011

  • Internal Supply Chain Executive

    Jan 2008 - Dec 2008
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  Ambu Sdn. Bhd.

  May 2022 - now

  Senior Supply Chain Executive