Oyin Ebikeme

Experience

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  Anchor & Hope Care Services Ltd

  Jul 2012 - Jan 2019

  Volunteer/Account Officer

  Monitoring key aspects of the business by devising a Quality Assurance Form with each segment of the business monitored by the business Regulatory Body (Care Quality Commission).Ensuring records of the business are completed to a high standard subsequent to checking individual key performance indicators, such as Health and Safety, House check and Training.Ensuring the business is compliant with the requirements of the Care Quality Commission by completing necessary forms and paperwork.Meticulous bookkeeping; recording all receipts and invoices on a spreadsheet, detailing monthly income and expenditure. Reconciling figures prior to submission to accountants.Performing bank reconciliations every month, flagging discrepancies with the bank.Training new staff during their induction period. Show less

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  Sports Direct

  Aug 2012 - Sept 2014

  Casual Sales Assistant

   Customer service - assisting customers to have the best possible shopping experience. Cashier  Sales - Key Performance Indicators (KPI) to generate revenue for the business.

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  Loughborough University

  Oct 2013 - Oct 2013

  Student Helper

  • Assisting with events set up – set up of the country’s largest graduate recruitment fair. • Customer service - assisting both recruiters and students.

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  Transport for London

  Sept 2015 - Jun 2017

  Customer Service Agent

   Customer service - Inbound contact center Telephony and Correspondence Handling telephone and email enquiries regarding refunds and overcharges for Oyster Cards and Contactless Payment Cards.  Assisting customers with general travel enquiries, complaints and grievances to improve customers’ experience with TfL services by sending feedback forms to customers. Interacting with other departments to resolve more difficult enquiries such as Season Tickets, Travelcards, Photo Oyster cards. Providing information to customers about the TfL network such as bus, tube, national rail and tram times; route closures. Journey Planning for customers and advising cost effective and time efficient routes. Adding customers to the TfL database and setting up online accounts for Oyster cards.  Assisting customers with any technical issues with Oyster and Contactless payment card online accounts eg. unblocking accounts; password resets; updating details.  Floor Walking - a supervisor for newly employed telephony and correspondence agents. Handling escalations for new agents during their training.  Buddy - a supervisor and mentor for newly employed agents on a one to one basis dirígete their training. Teaching new agents how to use systems, databases and how to handle telephone and email enquiries to company standards. Show less

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  The Bat and Ball

  Jun 2017 - Jan 2018

  Games Master

   Co-ordinating and managing group bookings of any size; providing entertainment for groups. Exercise of organisational skills as multiple groups are managed at any one time. Assisting bar staff with general upkeep of the venue and providing table service to customers. Addressing customer enquiries/bookings via telephone and email.  Ensuring customers are satisfied with the service provided by giving them the right information. Relief of various staff, an exercise of team work

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  MAMA Youth Project

  Mar 2018 - Jun 2018

  Runner/Trainee Researcher

  • Running duties• Producing items overseeing entire process fromconception to final edit• Creating briefs and questions for contributors• Sourcing contributors and locations for items • Call sheets and risk assessments• Adhering to industry compliance standards

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  BBC

  Jun 2018 - Jul 2018

  New Talent Trainee - Music Archiver/Runner

  • Researching archive• Transcribing radio and video footage for edit • Location Running• Liaising with contributors• Locating specific footage• Transporting rushes drives • Call sheets• Production Runner• Shooting with Canon 5D DSLR • Releasing contributors• Striking up and down set• Loading kit into crew car• Lunch runs• Assisting general public with queries• Finding members of the public for review interviews • Crowd control• Assisting camera ops with rigging cameras and• Logging• Self-shooting (Canon 5D DSLR)• Production Paperwork• Meeting contributors Show less

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  Hotsauce TV

  Aug 2018 - Dec 2018

  Production Runner

  Production Runner – The Jonathan Ross Show, 15 x 50-min, ITV London August – December 2018 Jonathan Ross’s personal runner - Lunch and coffee runsMaintaining Office InventoryTransporting rushes drivesAttending editsResearch Working with production management teamManaging the studio runners on RX days.Editing clips to send to contacts

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  HUNGRY BEAR MEDIA LIMITED

  Jan 2019 - Dec 2019

  Office Runner
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  Whistle

  Jan 2020 - Mar 2020

  Production Assistant

  A Production Assistant directly reporting to the Production Manager and assisting with any tasks in studio and/or the London offices. Also assisting in the organising and setting up and sometimes editorial help on shoots for the PLYT channel in particular PL Uncut.

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  BBC Elstree Studios

  Oct 2020 - Jan 2021

  Assistant Floor Manager

  Working as an assistant floor manager on Strictly Come Dancing: It Takes Two

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  SUTTON MENTAL HEALTH FOUNDATION CHARITY COMPANY

  Jan 2021 - Apr 2021

  Helpline Operator

  Responsible for active listening, giving support, signposting enquiries, taking referrals, making risk assessments, distributing information and all associated administration processes.

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  CPL Productions Ltd

  Feb 2021 - Jul 2021

  A League of Their Own 16 There’s Something About Movies 4

  • Stills Researcher

    May 2021 - Jul 2021

  • VT Researcher

    Feb 2021 - Apr 2021
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  BUZZ 16

  Sept 2021 - now

  Gallagher Premiership Rugby/ Premiership Rugby Cup/ PWR/ Investec Champions and Challenge Cup BRITISH BASKETBALL LEAGUE (LIVE) BRITISH BASKETBALL LEAGUE (LIVE)DEVELOPMENTNBA YEARS (W/T)

  • Assistant Producer

    Aug 2023 - now

  • Assistant Producer

    Jun 2022 - now

  • Junior Assistant Producer

    Sept 2021 - Jun 2022