Nikolay Apostolov

Experience

• 

  Tek Experts

  Sept 2014 - now

  - Lead and guide a diverse team of managers and employees to meet customer satisfaction targets and SLAs within a 24x7 operational framework- Develop and execute strategic plans to align organizational goals with customer needs, optimizing operational excellence and exceeding expectations - Drive continuous improvement initiatives to enhance operational processes, elevate performance, and minimize operational costs- Efficiently manage resource allocation to maintain service delivery standards within allocated budgets- Foster collaboration and communication across departments to streamline operations and ensure seamless service delivery across regions and time zones Show less

  • Senior Operations Manager

    Jul 2024 - now

  • Operations Manager

    Oct 2022 - Jul 2024

  • Microsoft Azure Team Manager

    Sept 2018 - Oct 2022

  • Service Delivery Manager

    Jun 2016 - Aug 2018

  • Team Lead

    Sept 2015 - May 2016

  • SW Support Technical Consultant

    Sept 2014 - Aug 2015