Jonathan Dunn

Experience

• 

  Sky Zone St. Louis

  Jan 2012 - Feb 2015

  Special Event Coordinator

  Developed and implemented an entire administrative process and structure to professionalize the departments and franchises, improve productivity and increase accountability. Leveraged creative solutions to provide a high level of guest service and handle operational challenges. Selected Contribution:• Received employee of the quarter award “WoW Award” as a result of increasing team registration for tournaments by 150%.Skills: Event Organization, Event Marketing, Promotions/Marketing Show less

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  American National

  Feb 2015 - May 2017

  Performed a diversified range of client service tasks and responsibilities such as maintaining client records, building client relationships, taking incoming phone calls, and offering technical assistance to customers. Facilitated the changes in insurance policies while submitting them to relevant departments for incorporation.Selected Contributions:• Developed new training curriculum for onboarding team members.• Orchestrated and implemented a special project in conjunction with senior executives to win back lost business accounts. Achieved 8% success rate in successfully converting lost accounts into active accounts.• Continuously upheld a Quote to Application ratio 12% above industry standard. Show less Implemented quality communication, customer support, and product representation for each client. Demonstrated great analysis by analyzing clients' requirements and complaints, and provided effective remedies to resolve client's issues. Conducted customer surveys and collected feedback on company's service to improve on effective customer service. Handled complex problems while working with customers to ensure all discrepancies are resolved quickly and efficiently. Selected Contributions:• Facilitated the customers by providing excellent customer services, resulted in achieving the customer service score of 98.7%. • Professionally trained and mentored new staff members through class settings and personal support to achieve performance excellence. Show less

  • Client Specialist

    Mar 2016 - May 2017

  • Client Service Representative

    Feb 2015 - Mar 2016
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  Cru

  May 2017 - Aug 2018

  International Campus Field Staff

  Efficiently find, train, equip, and empower the members to build and maintain a student-lead ministry movement while collaborating with the members of a pioneering team.Selected Contribution:• Pro-actively designed and implemented funding campaigns to successfully raise more than $50K for personal ministry. • Designed, organized, and facilitated weekly ESL (English Second Language) courses through classroom and small group mentor settings.• Produced monthly digital and physical mailings to cultivate relationships with donors and supporters. Show less

• 

  Cushman & Wakefield

  Oct 2018 - Jul 2024

  Responsible to oversee and manage all aspects of commercial real estate transaction services on behalf of national banking client, including market optimization planning, monitoring workflow to ensure consistent quality of service and work product, and continuously driving value by positioning for future business opportunities.Selected Contribution:• Prepared and successfully deployed the first-generation outsourcing of transaction services – facilitating best practices for a nation-wide portfolio management and integration across service lines.• Independently oversee entire real estate life cycle for East Coast portfolio containing approximately 1,400 locations, ~7M SQ FT.• Evaluate, negotiate, and execute real estate planning and lease transactions with total lease funding exceeding $85M annually.Client: JPMorgan Chase Bank Show less Responsible to oversee and manage all aspects of commercial real estate transaction services on behalf of national banking client, including market optimization planning, monitoring workflow to ensure consistent quality of service and work product, and continuously driving value by positioning for future business opportunities.Selected Contribution:• Prepared and successfully deployed the first-generation outsourcing of transaction services – facilitating best practices for a nation-wide portfolio management and integration across service lines.• Independently oversee entire real estate life cycle for East Coast portfolio containing approximately 1,400 locations, ~7M SQ FT.Client: JPMorgan Chase Bank Show less Managed approximately 40-50 simultaneous projects which included new locations, relocations, dispositions, and lease renewals. Lead and tracked key milestones on simultaneous projects, seeing the projects through from site selection, lease negotiations, construction management, to store opening, while communicating with internal and external partners.Selected Contribution:• Transaction Team Lead overseeing lease negotiations and project management of 3-4 team members.• Grossed over $5M of total savings for client including over $700,000 in negotiated free rent, over 230 transactions. • Pilot a rent relief program on behalf of the client in response to COVID-19 outbreak, netting the client an additional savings of over $600,000 in free rent.Client: H&R Block Show less Provided operational coordination and tenant representation for a Fortune 500 client’s dispersed portfolio of real estate locations across the country. Coordinated various leasing transactions including new locations, relocations, acquisitions, dispositions, and lease renewals.Selected Contribution:• Provided relationship management and communicating directly with landlords, brokers, general contractors, signage vendors, telecom and utility providers, client real estate executives, directors, and field supervisors.• Professional mentor for new hires and cross-function account trainings. Leading, teaching, and encouraging others along the way to make proven, well thought-out, solid improvements, that are oriented towards company goals and provide value to the client.Client: H&R Block Show less

  • Senior Transaction Manager

    Jan 2023 - Jul 2024

  • Transaction Manager

    Jan 2021 - Jan 2023

  • Senior Transaction Specialist

    Apr 2020 - Jan 2021

  • Senior Transaction Coordinator

    Oct 2018 - Apr 2020
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  Colliers

  Jul 2024 - now

  Senior Transaction Manager