Sue Burgess

Experience

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  MCI

  Feb 1998 - Apr 2007

  Service Consultant

  Responsible for life cycle management of customer base in excess of $1.5M to include financials, strategic growth, and overal administration. Acted as primary customer facing resource and performed duties that included proactive contract management, customer retention, billing resolution, reduction in accounts receivables and other service related issues. Consistently remained within the top 10 service consultants with less than 5% unpaid revenue in account base from 2004-2007.

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  Verizon

  Apr 2007 - Feb 2014

  Financial Analyst

  Performed financial planning, budgeting, forecasting and analysis to identify trendsand assess risks.Supported decision making processes with ad-hoc reporting; querying and analysisrelated to a wide range of areas including revenue, forecasts, profit/margins, and operating expenses.Developed comprehensive reports, abstracts, and charts used to to present data andguide investment strategies.Tracked expenses and revenues vs. budget and forecast and analyzed fluctuationsand causes of unexpected variances.Monitored process improvement opportunities that enhanced the efficiency of theFP&A processes and assisted executive management in making short term and longterm decisions impacting the ROI. Show less

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  Verizon Enterprise Solutions

  Feb 2014 - Dec 2016

  Project Manager

  Managed life cycle of projects by developing project plans, assigning a project teamand monitoring deadlines.Responsible for project scope, schedule, and cost control.Handled the development of projects by working with project teams to update projectschedules, track resolution of actions and to ensure all commitment dates andmilestones were met.Built valuable relationships with internal and external partners while securing customerloyalty.Facilitated customer meetings, prioritized projects and conducted planning sessionswith senior management, customers, internal groups, and vendors.Maintained SharePoint database for tracking and reporting purposes.Monitored project budgets including labor hour expenditures, procurement ofservices, and overall costs of the project plan.Acted as a liaison with other project managers to drive synergies across differentlines of business. Show less