Stephanie Phillips Casas

Experience

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  Rushcliffe International

  Nov 2004 - Sept 2006

  Administrative Assistant

  • Assisted with the processing of document change requests for Company database• Developed and maintained a database using Microsoft Access with existing and non-existing clients.• Assisted with the correction and typing of documents required; Reviewed each document for completeness or errors• Assisted with translating specific documentation.

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  Courtyard by Marriott Miami Beach Oceanfront

  Aug 2007 - Dec 2009

  Front Desk Associate

  • Internship as a Front Desk Associate learning many aspects of the Hospitality Industry.• Attending guests needs and interacting with the guests.• Experience the PBX system at the hotel and providing customer service.• Checking in and Checking out guests.• Receiving packages.• Working in a fast paced environment and under pressure

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  Courtyard by Marriott Miami Beach Oceanfront

  Apr 2010 - Feb 2013

  Sales Administrative Assistant

  • Provide administrative support to the Director of Sales & Marketing, Sales Manager and Events Manager.• Answer department phone lines. Provide assistance to callers as required and be the liaison between client and sales department.• Creating and completing Sales reports, updating weekly the group pick up numbers and eChannel Report.• Input group rooming lists.• Creating Banquet Event Orders for groups.• Inputting groups in the Property Management System.• Assisting site inspections.• Send closeouts to wholesalers on a frequent basis.• Input new business contacts into various databases and assist in email blasts.• Distribute and log check requests and expense reports.• Mail correspondence including sales kits, brochures, gift certificates, mass mailings, etc.• Create new files and maintain existing files in an organized manner.• Order and maintain office supplies. Show less

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  Hampton Inn Hallandale Beach~Aventura

  Feb 2013 - Dec 2014

  Sales Manager

  • Work collaboratively with Director of Sales to ensure action plans are being executed and to create strategies to increase business.• Inputting groups in OnQ Rate and Inventory as well as the Property Management System.• Utilizing Delphi.fdc to log groups/meetings, update numbers, log daily sales activities and contacts.• Creating Group Resumes and Banquet Event Orders for Meetings.• Prepare, distribute and analyze sales reports and to evaluate group pick-up numbers from OnQ Rate and Inventory as well as RevMax system.• Conduct and assist with site inspections/FAMs for potential and existing customers. • Utilize OnQ Insider for sales and brand resources, property reports, Hilton updates and training sessions.• Updating email database with current contacts and adding new contacts.• Create flyers for email blast promoting rates, Meeting room, special offers and/or hotel updates. • Keep accurate and current information about rates and promotions on chamber websites and with Hilton.• Proactively solicit new business opportunities through weekly sales calls, sales missions, attending networking/ industry events and tradeshows as required to develop, maintain and increase hotel’s promotion and business relationships.• Answering Leads and Request for proposal’s when solicited.• Have responsibility for generating group room nights and devise and execute an individual market plan.• Identify and target prospective customers and new business.• Develop ongoing relationships with key customers and industry leaders.• Keep accurate records of potential customers and follow through on all potential business.• Answer department phone lines. Provide assistance to callers as required and be the liaison between client and sales department.• Work with sister properties to ensure rate parity in between hotels and bring consistent business to the area.• Supervise Sales and Event Coordinator Duties. Show less

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  Courtyard by Marriott Miami Aventura Mall

  Jan 2015 - Aug 2019

  Sales Manager

  • Access EDGE Certification completed• Take lead on preparing and executing of hotel site inspections and FAM Inspections• Proactively solicit new business opportunities through weekly sales calls, sales missions, attending networking/ industry events and tradeshows as required to develop, maintain and increase hotel’s promotion and business relationships• Operate within established sales expense budget• Determine rates, prepare proposals, negotiate contracts, service accounts and analyze lost business for the hotel(s)• Develop sales plans and strategies to meet or exceed established revenue and room night goals• Utilize CITY/ OneSource/ CVent and Hotel Planner for Sales leads and respond in a timely Manner• Review daily inventory in FOSSE and manage group inventory in MARSHA when needed• Meet and greet onsite contacts• Maintain strong visibility in local community organizations• Implementing blitzes or catering promotions to new and current local accounts• Assist Director of Sales in all administrative aspects• Politely and professionally converse with clients. Respond to inquiries with accurate information and record in all relevant files. Promptly respond to requests for information on hotel facilities and menus• Handles individual requests for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction• Maintain and update data in SalesPro and Log pertinent account information in files• Develop, implement and update quarterly action plans• Assist with opening and closing inventory for OTAs and Wholesalers • Maintaining Marriott Mandated training and proactively certifying in different segments• Working collaboratively with Area director of Sales and Sales Property from sister property to qualify MarRFPs to ensure rates are loaded for corporate accounts• Completed DOS duties by monitoring email and responding to inquiries, during her absence Show less

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  Delmay Corporation

  Jan 2020 - Mar 2020

  Sales and Marketing Coordinator

  • Assist the Director of Business Development• Searching for possible clients, contacting them to introduce and inform them of the Software and its capabilities• Testing the registration/ticketing and event housing software Quemsys™ • Categorizing and Inputting leads into Quantum• Shop competitors for software and pricing comparison• Attending Networking Events

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  ICONIC Workspaces - Coworking, Virtual Offices & Event Space Center

  Sept 2020 - now

  Community Manager

  • Manage day to day Operations• Using operating system Essensys- Operate for business transactions such as Contracting, Leads, Billing, Meeting room Calendars and Networking Portal• Creating contracts for Clients through Operating system• Assist with Marketing efforts for center through Social Media such as Instagram, Facebook, Linkedin and Marketing Campaigns• Providing tours for all Clients• Organize special events and Networking Events for Clients• Assist administrative assistants with Phone calls through Evo-Hosted Suite• Assist with Sales Initiatives by creating relationships with Corporate Accounts for use of meeting room Show less