Munyaradzi Nheta

Experience

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  Nando's UK

  Jul 2014 - Jul 2017

  Buddy Trainer

  Started as a griller then moved to front of house. After one year promoted to Buddy Trainer. Host allowed me to be the first point of contact to greet customers. I was responsible for customers having a positive experience; ensuring tables are ready and delegating tasks to others. Buddy Trainer gave me an opportunity to train the next breed of Nandocas into the company. This job has enhanced my time, organisation and problem solving skills. I am able to apply my communication and motivational skills to others in the workplace. Show less

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  University of Gloucestershire

  Aug 2015 - Aug 2016

  ICT Technologist - Placement

  The IT services team is responsible for the provision and support of the range of corporate IT solutions used by staff and students at the university.Responsibilities: • Maintenance of the IT infrastructure – Providing accessible network access, internet, WiFi and connection to Janet for students and staff. • Audio Visual provision – Providing AV equipment for teaching staff and maintaining AV equipment for learning spaces allowing students to practice and prepare for presentations. • Helpdesk support – Providing assistance for the end user with information and support related to the university’s products, software and services. • Varied Helpdesk work such as repairing laptops and PCs - including problems such as malware removal, broken screens, helping students and staff with mobile phones/tablets. • Business applications – The university used important applications for business use that were looked after my team and one of the applications included SITS (Strategic Information Technology Services), • Basic administration work such as resetting forgotten passwords, creating and setting up new user accounts. • Active Directory and Microsoft Exchange management exposure • VMWare virtual desktop infrastructure• Remote software deployment and upgrades • Hardware configuration and inventory• Workstation hardware, diagnostics and repair• OS and application rollout to new and existing desktops• Management of service packs and patches• Migration of user settings and documents from old desktops to new desktops• Desktop provision and telephony • PC image deployment • Student and staff training Show less

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  Travel Republic

  Sept 2017 - May 2019

  Service Desk Analyst

  Working as 1st & 2nd line support, delivering support to internal users across many sites in UK and also worldwide including Dubai, St Petersburg and Bangalore. Role consists of operating on the service desk platform, handling and prioritising tickets and aiming to resolve issues first-hand or investigating to resolve. Other responsibilities include servicing computer and hardware components, installing and updating software, effectively utilising remote support applications such as TeamViewer and Remote Desktop to troubleshoot, diagnose and resolve issues; updating documentation, providing technical assistance for end user using Windows 7, 8, 10, iOS and Android devices, Microsoft Office Suite, Adobe, VPNs and daily computer applications. Show less

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  MLL Telecom

  May 2019 - Sept 2019

  Presales Solutions Architect

  Focusing on WAN propositions for the Public Sector, adopting an integrator approach where best of breed network access technologies applies whilst combining with the MLL core network. With all this, proposed goal is to meet customer specifications. Presales roles has allowed me to gain beginners knowledge of network design; including MPLS/VPLS VPN, Hosted Solutions, Managed Internet Services, Managed Security Services and Hosted and CPE Voice. Built relationships with the likes of, TalkTalk Business, SSE, Virgin Media Business, BT Wholesale & Openreach, and Axians. Show less

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  Hewlett Packard Enterprise

  Oct 2019 - Jun 2022

  Pre-Sales Specialist

  Solutions Architect | Customer-Focused Service Delivery | HPEIn a fast-paced, high-pressure sales environment, I design custom, complex solutions for a diverse range of customers while supporting the sales organization and meeting tight deadlines. My focus is on building strong relationships with customers, HPE partners, and internal teams to deliver exceptional service that aligns with customer needs and drives IT transformation.Complete Care (formerly Datacenter Care):• Coordinated with delivery teams across geos and levels of business management to gain approvals and execute delivery processes.• Drove governance to ensure HPE risks were calculated and mitigated.• Developed statements of work between HPE and customers, providing clear expectations and execution plans.• Created and implemented UK and global multi-country, multi-geo solutions.Relocation Services:• Served as HPE Pre-Sales Subject Matter Expert for Relocation Services.• Provided accurate quotes, set customer expectations, and managed mission-critical equipment relocations.• Assisted customers in transforming IT environments, ensuring services were delivered on time and billed correctly.• Built and maintained a strong business pipeline, ensuring customer feedback was collected to improve the experience.Other Key Responsibilities:• Created documentation such as statements of work and service proposals.• Worked with CRM systems like Salesforce to track sales opportunities.• Trained new team members and collaborated to update portfolio knowledge regularly. Show less

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  Quadient

  Jun 2022 - now

  Business Analyst / Solutions Architect

  At Quadient, I spearheaded the development of processes and procedures to ensure seamless service delivery within the Professional Services practice. Leveraging my analytical skills, I successfully specified solutions and designed both process and commercial services. Managed the full delivery lifecycle, from initial proposition through to implementation and ongoing support. My work spanned a wide range of applications, including claims/case handling, HR, accounts, contracts, technical/architectural processes, and purchase-to-pay/invoice automation.Responsibilities included: • Managed key project aspects from order receipt through to live customer operation.• Collaborated on team projects, identifying risks and issues that could affect delivery, and finding suitable resolutions.• Conducted thorough research and assessments of customer needs, user requirements, and project processes.• Ensured all project tasks were well-planned and executed on time.• Scheduled implementation resources based on required skill sets and experience to guarantee successful project delivery.• Coordinated with the development team to ensure quality proofing met customer expectations.• Delivered projects successfully and within deadlines, ensuring timely completion and customer satisfaction.• Acted as the primary point of contact between the operations team and business stakeholders, managing requirements, analysis, design, reporting, tracking, and progress.• Led post-project analysis with all involved parties to review outcomes and lessons learned.• Documented processes and created user guidelines for internal teams.• Maintained accurate project information and updated internal systems as needed. Show less