Daniel Amber

Experience

• 

  Calais Computer Plus

  Jan 2009 - Jan 2015

  Business Owner

  • Provided all IT related services with organizations such as local hospitals, police department, school systems, government buildings, private companies; Installed, repaired and upgraded 300-400 user PC's and laptops.• Network design and implementation, wide area wireless network infrastructure, point to point infrared wireless technology, network wiring and schematic, computer repair and diagnostics, and web design.• Adept in building strong relationships with IT staff, customers, vendors and third-party contractors.• Solid understand of application development, computer programming and network design.• Streamlined Information Technology department by separating support tasks, creating new leadership positions and implementing best practices.• Special expertise in product development, solutions design and strategic marketing.• Spearheaded initiatives to restructure software product development processes to increase productivity. Show less

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  Fabio Napoleoni Artworks

  Jan 2015 - Apr 2020

  Information Technology Manager

  • Manage all client software, hardware, and printing technology, website design and implementation controlling 100% system uptime; Served as operating system expert, providing technical support for the entire organization; Trained employees on one-on-one basis for new software upgrades.• Ensured security and performance, as well as troubleshooting issues.• Investigated network issues which led to the solution of long term network.• Resolved user questions and issues in a fast past, high pressure environment.• Implemented new technologies while reducing IT costs throughout company. Show less

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  NEW COVENANT UNITED METHODIST CHURCH

  Apr 2019 - Jul 2020

  Information Technology Specialist

  • Administrator for Shelby Arena database software: create custom lists and queries to track trends• Configure church event registrations enhancing event attendance• Manage congregant portal allowing congregants easy access to prayer groups and events• Oversee attendance collection and record keeping for reporting to church conference• Manage volunteer enlistment and scheduling ensuring all positions are filled and maximizing productivity• Responsible for day to day network and hardware maintenance to gain 100% uptime• Create training programs for church staff increasing their knowledge and skills• Facilitate monthly training sessions for Microsoft Products and Shelby Arena for church employees to empower them to use the software more efficiently• Create and distribute monthly and weekly email blasts for church Pastors increasing online engagement and strengthening relationships• Manage Lent and Christmas YouTube studies to engage congregation and encourage online giving Show less

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  Guaranteed Rate

  Oct 2020 - Jan 2023

  Appraisal Desk Team Lead

  ● New hire trainer: created job aides outlined regulatory/company procedures, hosted daily team meetings with live Teams training, and created an open chat forum for collaboration, feedback and assistance.● Managed vendor portals for FHA EAD & Fannie/Freddie UCDP to diagnose error codes across the division and maintain team productivity.● Distribution manager for ticketing system: reviewed/assigned requests to team based on urgency, compiled daily reports for past-due items and appraisal status to identify areas of opportunity and increased efficiency within the team.● Proactively built dynamic relationships with appraisers, sales, processing, and leadership to ensure appraisals remain on track and meet borrower expectations.● Served as divisional escalations contact for President's & Chairman's level producing loan officers: provided concierge problem-solving, communication, and timeline organization for optimal borrower experience with division’s most lucrative loans.● Reviewed appraisals for regulatory, investor and underwriting guidelines for maximum loan profitability and saliency. Engaged underwriters, pre and post-closing teams to resolve inadequacies.Skills: Leadership, Relationship-Building, Problem-Solving, Training, Quality Control, Escalation Management, Ticketing System Show less

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  LifeStream Behavioral Center, Inc.

  Feb 2024 - Feb 2025

  Network System Specialist
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  Vedder Holsters, LLC

  Feb 2025 - now

  IT Specialist

  I’m excited to announce that I’ll be joining Vedder Holsters as an IT Specialist! I’m looking forward to contributing my skills and expertise to support the team and help drive innovative solutions in this new role. Grateful for the opportunity and eager to get started. Thanks