Rodger A. Kaufman, MBA, MMR, MSEM

Experience

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  Kitchen & Bath Design Center, Inc.

  Jan 1983 - Nov 2011

  CEO

  Coordinated and managed a highly effective team responsible for daily operations with a primary focus on sales, revenue growth, manufacturing production process efficiencies, and employee management. Negotiated product rates with our suppliers, quality control management. Provide leadership and direction in overseeing various employees across diverse functional areas including, customer service, sales, shipping, receiving, delivery schedules, product and project installations, showroom maintenance, general office, and security and grounds maintenance crews. I negotiated multiple types of procurement contracts with vendors, contractors, and suppliers. Selected Accomplishments: * Founded the company and grew revenues into the millions. * Implemented many cost saving and process improvements for the company. * Secured a loyal customer base that saturated northern Ohio as well as a nationwide market. * Provided uncompromising quality, service, and products to commercial and retail clients. * Published in various trade publications and newspapers. * Won 1995 CWB Design Award in the specialty division. * Appointed to Business Advisory Council by Tom Reynolds Chairman of the National Republican Congressional Committee in 2003. * Recognition as “Ashland County’s Small Business of the Year” in 2004. * Recognition from The House of Representatives of the 125the General Assembly in 2004. * Received the Hampshire Custom Cabinetry 2005 Bronze Award for recognition of * 2008 Award in countertops from U.S. Local Business Association. * 2009 Award in wood kitchen cabinets from U.S. Commerce Association. * Orchestrated with State Senator Bill Harris of Ohio an action to terminate Verizon Communications from perpetrating a state-wide directory advertising fraud method effecting thousands of business in Ohio, saving business owners millions of dollars. Show less

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  KAUFMAN & KAUFMAN

  Jan 1997 - now

  President

  Kaufman & Kaufman has over 100 years of experience dealing with rare and collectible assets. Our knowledge, expertise, and unique return policy distinguish us from our competitors. As a result, our clients become an extension of our family. Kaufman & Kaufman is dedicated to providing our clients with nothing less than a stellar experience. There are many online shopping venues but only one exclusive online investment experience. We search the world for exquisite and rare items that will bring enjoyment and beauty while adding to your collection and enhancing your daily quality of life while growing your investment portfolio. We are a privately owned and operated business committed to our clients. We provide luxury assets using the latest technology and deliver professional, reliable, and responsive concierge service with prompt deliveries and easy order fulfillment. Show less

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  RAK Online Services

  Jan 2000 - Jun 2016

  CEO

  Related Competencies: E-commerce Platforms, Talent Acquisition, Profit Optimization, Cost Control Systems, Call Center Operations, Warehouse and Logistics Operations, Online Security, Manufacturing Operations, Customer Service & Retention, Continuous Process Improvement, Vendor & Supplier Relations, Contract Development and Negotiation, Policy and Procedure Development, Cost Control & Containment, Order Processing, Purchasing & Procurement, Team Development and Leadership, Employee Relations & RetentionCreated user friendly web-based e-commerce platforms to generate revenues from various URLs, and cost control systems for operating facility and warehouse locations. Led a cross-functional team to create online security SSL protocols for web-based e-commerce platforms. Integrated automated web-based tasks to perform security checks for processing credit cards.* Complied a global team utilizing creative talent acquisition techniques to secure specific position for coding and data base generation skills.* Responsible for monitoring multiple department profitability, recommendations for improvements, including generating and analyzing reports.* Negotiated transportation rates with LTL carriers and global delivery rates for overseas shipments both outbound and inbound freight.* Invented, brought to the market, and sold multiple residential and commercial plumbing products. Art Carved shower drain covers and square shower drain bodies.* Slashed call center costs for all e-commerce business. * Developed and monitored compliance with company financial policies concerning general liability and workers' compensation insurance, recommended workers’ compensation group policies for insurance savings and improved claims.* Successfully implemented customer service program for high satisfaction ratings.* Implemented employee morale building procedures to raise and maintain retention rates.* Successfully increased revenue by 400%. Show less

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  EKBDC.com

  Jan 2006 - Oct 2011

  CEO

  Online retail kitchen and bath superstore.

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  U.S. Department of Homeland Security

  Nov 2015 - Jun 2017

  Federal Security Officer

  An elite group of officers with the goal of enhancing security at airports by adding unpredictability and flexibility to security initiatives. The program, which incorporates airport officials and local law enforcement personnel prepare and execute enhanced security measures. Appointed by Wes Prochniewski, Safety and Occupational Health Specialist for the entire state of Arizona, to assist with checkpoint safety inspections at Phoenix International Sky Harbor airport. To ensure a safe working environment for over 900 officers. Show less

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  FEMA

  Nov 2016 - Oct 2023

  Surge Capacity Force Member

  The Post Katrina Emergency Management Reform Act directs the DHS Secretary to designate employees from throughout the Department to staff a Surge Capacity Force (SCF). During a declared disaster, the DHS Secretary will determine if SCF support is necessary. The Secretary will then authorize FEMA to task and deploy designated personnel from DHS components and other Federal Executive Agencies to respond to extraordinary disasters.

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  Swift Transportation

  Jun 2017 - Dec 2019

  Talent Acquisition Specialist

  Related Competencies: Customer Service & Driver Retention, Sales, Driver Acquisition, Extreme Organizational Skills, Research & Analysis, Transformational Leadership, Database Management, Regulatory Compliance, Program & Project Management, Continuous Process ImprovementPerform daily lead processing and contact methods of interested applicants for employment. Responsible for evaluating applicants for employment as commercial drivers. Implementing company hiring criteria, and personal evaluations skills to determine eligibility for employment. Organize and manage several hundred applications and leads on a monthly basis. Assist leadership with problem solving solutions to improve hiring criteria and methods for improving processes.* Implemented and improved multiple efficiency processes for 10ST lead processes.* Responsible for acquiring and hiring commercial truck drivers.* Utilized WH SEO techniques to deliver extremely successful rates of delivery and response rates to dedicated account marketing emails. Sending HTML and plain text emails, reducing the likely hood of BH and spam footprint on outgoing emails. Realized a .996 delivery percentage, seeing a successful fulfillment of dedicated account needs.* Received accolades for working and communicating with account managers to fulfill driver needs.* Strong computer skills.* Proficient with ACD phone systems.* Assist co-workers with challenges almost on a daily basis.* Responsible and assisted with training new recruiters.* Created a training manual for the driver recruiter position, aiding in organizing information.* Assist with departmental employee morale. Show less

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  Diamond Cleaning Service, LLP

  Dec 2019 - Jan 2021

  Chief Executive Officer

  Full service residential and commercial cleaning company.

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  Cabeen Originals

  Dec 2020 - Sept 2021

  Chief Procurement Officer
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  Thorough Built LLC.

  Sept 2021 - now

  Thorough Built offers value-added fabrication services combined with engineering, design, cutting, fitting, welding, testing, finishing, painting, assembly, and installation. We are sure that we can meet and exceed your highest expectations and keep projects within your budget. With a certified welding inspector on staff, we always keep procedures, qualifications, and certifications to meet customer and industry requirements.Engineering and design are integral steps in creating custom applications for your business. Our mechanical engineers use the latest version of Solid Works and are proficient in other systems such as AutoDesk Inventor and AutoCad. Show less

  • Chief Administrative Officer at Thorough Built LLC.

    Sept 2021 - now

  • Chief Executive Officer

    Sept 2021 - Nov 2021