Charlton Mendes

Experience

• 

  Aramark UK Limited

  Dec 2006 - Apr 2014

  Mess Manager (Hotel Services Manager)

  While i was working for Aramark i was seconded to several other projects, few listed below.Finance & Payroll Manager (Olympic project) February 2012 – November 2012General Manager (SSE Contract) January 2013 – July 2013General Manager (Langston Tech Park) July 2013 – December 2013

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  Elior

  Apr 2014 - Jun 2016

  Hotel Services Manager

  Integral part of the Contract Management Team, with direct responsibility of 8 department leader/ Supervisors and 47 hotel services staff for a number of departments including Front-of-house, Kitchen, Reception, Accommodation, Bar, Accounts and Café Bar, responsible for the day to day management and business of three multiple catering outlets, covering Delivery of Catering Retail & Leisure, Health & Safety, Food Safety and Waste Efficiency, maximising client and customer satisfaction and company profitability through effective management of client relations, operations, finance and administration. • Utilising the knowledge of staff, reviewed non-profitable and non-compliant areas of the business within the site, imposed tighter management and stock controls procedures and importantly provided a hands on approach to all areas.• Manage all areas of Health and Safety and Food Hygiene Regulations across the outlets, compiled and implemented full accurate Safe Systems of Work, Risk Assessment and Manual Handling Assessments portfolio for all outlets, conducted Internal Audits for the company and client and act as systems trainer for the site. Show less

• 

  Compass Group UK & Ireland

  Jun 2016 - now

  Lead the delivery of FM services for a number of contracts across London and the South East.Retention and development of staff ensuring the best talent is given the opportunity to fulfil their potential.Responsibilities • Formulate fruitful business development strategies to ensure long-term success• Set standards and objectives.• Lead a team of managers towards effective collaboration and attainment of goals.• Undertake sound financial management to ensure contracts are profitable and stay within budget.• Ensure compliance with company’s policies and operational guidelines.• Deal with problems by providing creative and practical solutions.• Evaluate performance using key metrics and address issues to improve it.• Assist upper management in decisions for expansion or retention.• Report to upper management on progress and issues. Show less Organising and planning essential central services such as reception, security, mail. archiving, cleaning, ground maintenance, pest control, catering, waste disposal and recycling. Responsible ties• Responding appropriately to Clients emergencies or urgent issues as they arise.• Coordinating and leading a team of staff to cover various areas.• Responsible for the management of the services and processes.• Determine areas of improvement for cost control and initiate changes.• Define employee functions and keep individuals on task.• Implement safety policies to reduce or eliminate incidents. Show less

  • Area Operations Manager

    Dec 2016 - now

  • General Manager (Soft FM)

    Jun 2016 - Dec 2016