Kendra Borrell

Experience

• 

  Kohl's

  Sept 2016 - Oct 2019

  Customer Service Representative

  - Provided exceptional customer service by assisting with returns, purchases, and addressing customer inquiries, ensuring a positive shopping experience.- Maintained responsibility for balancing all customer service registers, meticulously ensuring the appropriate amount of money at the start and end of each shift. Demonstrated a commitment to accuracy and financial integrity.

• 

  Amazon

  Oct 2019 - now

  - Coordinated seamless events for a workforce of 400+ employees, fostering effective cross-functional communication with multiple departments and meticulous vendor coordination. Consistently exceeded event expectations, garnering positive feedback from employees.- Established strong rapport with senior leadership through the meticulous scheduling of virtual and physical meetings, as well as proactive site engagements. This trust has extended to spearheading larger-scale site projects, showcasing a capacity for extensive planning and execution.- Managed the distribution of the employee relations budget, demonstrating financial acumen by tracking month-to-month spending using Quip.com. Coordinated monthly meetings with all departments to ensure alignment and optimize budget allocation.- Spearheaded the Associate Activity Committee, overseeing quarterly reviews of applications, conducting monthly meetings, and directly communicating with Associate Activity Shift Leads and members. Ensured that air facility activities were engaging, contributing to a positive and vibrant workplace culture. Show less - Directed and managed a team of over 50 members, ensuring efficient processing of packages at the targeted rate while meeting labor hour goals. Achieved an outstanding metric goal of 99.85% package compliance through meticulous planning and execution. - Utilized data analysis skills to create pre-shift plans by examining current trailer arrivals, employing tools such as Excel, Station Command, and FCLM (our labor hour tool). Ensured the proper staffing of shift headcount for a safe and smooth operation. Show less

  • Area Manager I - AMZL Operations

    Apr 2024 - now

  • General Manager Administrative Assistant (Level 4)

    Sept 2022 - Apr 2024

  • Process Assistant (Level 3)

    Oct 2021 - Oct 2022

  • Learning Ambassador (Level 1)

    Oct 2019 - Oct 2021