Catherine W.

Experience

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  Florida International University

  Aug 2018 - Nov 2020

  Membership markerting assistant
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  FIU Wellness and Recreation center

  Jan 2021 - Apr 2021

  Membership Marketing lead

  Provide top-notch customer service inside of the WRC at both front desksGreet members and guests, swipe identification cards, answer calls, direct calls and provide general Wellness & Recreation information and services to members, guests and visitorsProcess new memberships for faculty, staff, alumni and other qualified individuals and sales through CSI softwareRegister individuals for various programs and services, including Adventure Recreation trips, workshops and personal training packagesProvide troubleshooting customer service support for problematic membership situations and/or conflict resolutionBe knowledgeable of all programs and services offeredAssist with event support responsibilities including setup and breakdownProcess membership cancellations and assist in locker cleanouts and maintenanceUnderstand and demonstrate competencies in the department Emergency Action PlanTabling at special events Show less

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  Kaseya

  May 2021 - Jan 2022

  Technical Support Analyst

  Provide customer support through phone and ticketing system Install, configure, and train customer on the software Perform root cause analysis when troubleshooting complex technical issues and report back to team and client fixes Collaborate with the Internal Sales Team and Dev Team when appropriate Update technical documentation and FAQs Perform additional tasks and/or duties as assigned

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  Thomson Reuters

  Feb 2022 - May 2022

  Information Technology Specialist

  • Provide product support to customers via phone, email and/or chat leveraging resources in a timely manner across a wide range of Tax Products• Work on cases/tickets according to established departmental practices• Document all interactions following standard operating procedures• Improve the quality of the customer experience daily

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  Setomatic Systems Inc - SpyderWash

  May 2022 - Nov 2022

  Information Technology Analyst

  IT Support – support the company owners and distributors to break/fix their productsExperience with cabling/networking (experience supporting a manufacturer or product/device before preferred)Customer facing (phone/email)

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  UKG

  Dec 2022 - Jun 2024

  Cloud Operations Engineer

  • Google Cloud Platform Unifications from UKG Pro to Workforce Dimensions.• Executed query commands within SQL Management Studio to modify database values.• Recorded all case work and collaboration within Salesforce. • Recorded all completed Changes within ITG Client Portal. • Created Service Accounts and applied necessary product accesses for Clients. • Ran Configurator Script with Corresponding Tenant Values within PowerShell.• Synced Tenant Values within TMS and Launch Environments. • Activated WFD Product Keys with Product Activation Script in PowerShell• Created Launch Darkly Tenant Values within GitHub Dashboard.• Applied UAT and PRD API Values within Business Structure Mappings. • Configured Data Store Jobs within Integrations Dashboard and set up API on postman • Created Active Directory Federation Services Relying Party of Trust Relationships• Troubleshooted program blockers within Client Tenant Environment. • Troubleshooted transfer and manual import of Desktop Metadata within OpenAM• Configured Mobile applications SAML2 SSO, SS1, and SS2 Values within TMS Tenant Entity. • Generated and Verified External SFTP Password within PIM3 service password vault.• Collaborate with Team Members and clients via Microsoft Teams and Slack Chat.Used Jira as a development tool to work with engineering teams. Show less

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  Worldpay

  Jun 2024 - now

  Technical Support Engineer