Joana Daniel

Experience

• 

  Carlos T. Produções

  Jul 2000 - Mar 2005

  Publicity and Advertisement Producer

  Human Resources planning and management;Full logistics coordination for publicity events and campaigns.

• 

  Escola Primária EB 1 Nº 2 de Alverca do Ribatejo

  Sept 2000 - Jun 2001

  Social Animator

  Social Animation Professional Internship;Promotion and implementation of extra-curricular activities; Final Grade - 18 (range 0-20).

• 

  IEFP

  Mar 2004 - Jan 2005

  Data Base Operator

  Several data insertion and processing, in Portugal’s job politics and professional training sphere, concerning satisfaction surveys and other statistical data.

• 

  Portugal Telecom

  Jan 2005 - Nov 2010

  Planning, development and administration of all directions;Training, for beginners and along periods of work; Guiding and management of new team members; Evaluation reports; Management and control of service indicators levels; Implementation, development and analysis of all human resources documentation; Coordination support. Foresee, Pro-act; Resolve; Encourage and coordinate; Control and audit; Lead and cooperate.

  • Quality Indicators Controller and Coordinator

    Oct 2008 - Nov 2010

  • Operational Supervisor

    Jan 2005 - Oct 2008
• 

  Grupês

  Dec 2010 - Dec 2011

  Quality Consultant

  CRM Monitoring and evaluation with the purpose of raising the quality level in the operations of EDP, Energias de Portugal (Nationwide Electric Energy provider); Qualified for “Best Awards 2011" (APCC-Portuguese Association Contact Centers).

• 

  MAXFINANCE Portugal

  Apr 2011 - Jun 2011

  Internal Auditor

  450 hours Curriculum Integrated Internship;Elaboration, development and implementation of a Management Integrated System for the Quality and Social Responsibility areas;Done with final rate of 19.89 (range 0-20).

• 

  Banco Espírito Santo

  Jan 2012 - Jan 2014

  Quality Manager

  Planning, content development and administration of all training, initial and continuous, of BES’ all Direct Channels;Development and content management of BESdirecto’s (all Direct Channels) Intranet; Development, implementation and monitoring of the Quality Management System.

• 

  Clinicare- Clínica Privada de Maputo

  Jan 2014 - Jun 2014

  Internal Auditor

  Definition of service needs, design and implementation of a Quality Management System.

• 

  HCM Lda.

  Jul 2014 - Dec 2014

  Internal Auditor

  Implementing a Quality Management System.

• 

  Banco BPI

  Jan 2015 - Jan 2017

  Trainer, Quality and Robotics Manager

  Quality control of credit processes; Training and implementation of automation systems.

• 

  Freelance

  Jan 2018 - now

  Quality consultant and Accountant

  Consulting and implementation of management processes; Accounting advice and documentation processing.