Experience

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  At&t

  Jan 2005 - now

  Responsible for leading a team of Product Owners who operate within an Agile Scrum environment. Our product portfolio spans various domains, including Customer Inventory, Ordering, Service Delivery, Service Assurance, Pricing, and moreFocused on transforming AT&T's business technology platforms to enhance the selling, delivery, and support of our products more effectively and efficientlyResponsible for building software-based products, services, and platformsTeam's mission is to drive growth, achieve cost-savings, and develop strategic software platforms through customer-centric product development Show less Led a team of software engineers based in Slovakia and the Czech Republic. Responsible for projects developed using various technologies and programming language, including React, Python, Java, and ServiceNowSince 2019, responsible for vendor management, including ensuring vendors provide the highest possible standards of service, managing vendor contracts (MSA, SOWs, POs), The yearly capital spent is up to $3.78M (representing ~35 contractors)Responsible for integrating software developers and AT&T internal operation teams to enhance productivity and improve customer experience. Achieved this through work function automation and the development of customized user interfaces tailored to operational needs. Projects were implemented using Agile (Scrum) software development from 2017 to 2021 and SAFe methodology since 2022 Show less Provided members with guidance and support on effectively balancing family life priorities with career objectives and work commitmentsObjectives: Helped parents balance their work and personal life Provided a forum for sharing ideas to assist parents with their parental responsibilities Shared parental best practices, educating and motivating working parents through coaching, mentoring, and development programs Made parental life for our employees easier and more enjoyable Connected parents within the company Helped parents feel comfortable about their children while at work, enabling them to concentrate and focus on our customers and business Supported local foster homes to ensure equal opportunities for parentless children Proactively searched for potential resources to provide discounts tailored for parentsLocation: EMEA, CALA, and APAC regions Show less Designed, coordinated, and controlled various functions within the Project Management team, overseeing 60 Project Managers based in Slovakia and the US, including up to 5 Line Managers, SMEs, and an Escalation ManagerDefined team objectives and established provisions for their achievement. Monitored and evaluated team performanceResponsible for building and maintaining customer relationships, directly managing several high-profile wholesale carriers, including TelePacific, CenturyLink, and WindstreamEnsured on-time performance, cycle time targets, and customer commitments were met while developing new and improved processes to increase productivityCollaborated with other AT&T internal teams (Network, Design, Provisioning, etc.) to ensure seamless delivery of AT&T services. Monitored and ensured projects met required quality standards and client satisfactionPartnered with Service Management and Account Management teams to enhance the customer experience Show less Led 2 groups of Process Analyst professionals (dedicated to customers IBM & Shell) and a group of Billing Specialists responsible for generating invoices based on input from non-standard sourcesHelped Senior Manager and Director to build a new organization - Billing Process Improvement Center (BPIC). Responsible for defining BPIC methods, procedures, and resource management (required skill set, career path, hiring, training, and mentoring)Cooperated with Project, Program Managers, and Operational Managers in other regions (US, AP, CCLA) to establish an E2E controlled operational environment. Ensured seamless billing and effortless customer experience through identifying opportunities for improvement and innovationResponsible for organizational compliance with SOX policy Show less

  • Associate Director of Technology

    Feb 2024 - now

  • Area Manager Transformation Office - Agile Software Development Team

    Jun 2017 - Jan 2024

  • CEO - Parents@Work (Employee Network)

    Dec 2013 - Jun 2017

  • Area Manager – Project Management Team (AT&T Wholesale Customer Care)

    Dec 2012 - May 2017

  • EMEA Billing Operations - Supervising Manager

    Jul 2008 - Nov 2012

  • Team Leader of Project Implementation Managers

    Jan 2005 - Jun 2008