Experience

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  Capgemini

  Feb 2022 - May 2022

  Software analyst

  • We successfully developed and programmed both the front and back end of a dynamic website, achieving 100% of project objectives. Leveraging .NET Core, MVC, and C# programming, we delivered a seamless digital solution.• The raw data set used in the company's log data documents decluttered improvisations made over the project led to a business productive increase of 12%.• I specialize in examining data, information, and trends to provide insights, recommendations, and reports that aid in decision-making. Show less

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  Sanoh industrial co.,ltd.

  Aug 2022 - Nov 2022

  Automotive software trainee engineer

  • Expertly utilized specialized software, including CAM and CAPP, to streamline and optimize manufacturing processes. My focus on backend development led to swift bug resolutions, resulting in a remarkable 30% improvement in refresh rates.• Through the diligent collection of feedback from apprentices and an evaluation of employee satisfaction content, we initiated significant production enhancements, resulting in an impressive 8% increase. This was accomplished by introducing incentivization programs for our long-serving employees.• Kept up to date with the latest advancements in automotive software engineering, artificial intelligence, machine learning, and autonomous vehicle technologies, integrating relevant updates into training content.• Collected feedback from trainees, adjusted training content based on evaluations, and continuously enhanced the training curriculum to adapt to evolving industry needs. Collaborated with product managers, automotive engineers, and other stakeholders to ensure training programs aligned with business goals and project requirements. Show less

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  Symphonyai

  Feb 2023 - Jun 2023

  Application support analyst

  • Provided expert technical support to internal teams and external clients, diagnosing, and resolving complex issues related to software, hardware, and network infrastructure with clients like Jubilant Food Works, Harman, and Deloitte which reduced the incident and asset tickets from 31% to 17%. • Effectively curated, structured, and analyzed a substantial 100GB dataset which increased understanding of data drastically by 30% with the help of leveraging SQL Server and Excel for comprehensive data.• Conducted thorough investigations to identify the root causes of recurring issues, collaborating with development teams to implement long-term solutions.• Managed and tracked support incidents using ticketing systems, ensuring accurate documentation of issues, resolutions, and follow-up actions.• Gathered and integrated customer feedback into the product development process, advocating for user-centric improvements and enhancements. Show less

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  Ut dallas office of information technology

  Mar 2024 - now

  Microsoft 365 support specialist

  • Act as the primary contact for end-user and administrator support, addressing customer inquiries through phone, email, and remote support tools while ensuring issues are resolved within the designated SLA timeframes.• Adhere to procedures for call logging, backlog management, and escalation, ensuring thorough and high-quality documentation for all tasks completed on service requests.• Conduct in-depth problem analysis, applying varying degrees of complexity and asking pertinent questions to ensure a clear understanding of the customer’s issue.• Provide installation, configuration, and troubleshooting support for the Office 365 suite on various platforms, including both pure cloud and hybrid environments.• Stay current with the latest Office 365 product updates, features, and roadmaps to effectively serve as a product expert and assist customers with their needs.• Work closely with internal support teams and Microsoft engineering to manage escalations and resolve advanced system bugs reported by customers.• Contribute to the creation of technical documentation for internal records and client use, playing a role in developing procedures and expanding the company’s knowledge base.• Manage customer relationships effectively, ensuring accurate and detailed documentation of ticket activities, progress, and final outcomes.Bookings, and SharePoint. Collaborating with Help Desk and M365 staff. Offering support and 1:1 training on Microsoft 365 services. Assisting with campus training and events. Available at the Tech Bar as needed. Show less

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  Nuvento inc

  Jan 2025 - now

  Software intern

  • Designed, developed, and optimized ETL processes to ingest, clean, and store data efficiently for analytics and reporting.• Created scalable data models and schemas in relational and non-relational databases to ensure efficient querying and data organization.• Worked closely with semi-structured data sources, integrating them into a central data warehouse using tools like SQL and Python.• Empowered BI tools such as Tableau to generate meaningful insights and support data-driven decision-making. Show less