Experience

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  Szi technologies

  Jul 2014 - Oct 2017

  Software engineer
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  Aveslor

  Nov 2017 - Sept 2019

  Technical writer

  * Single-handedly developed product documentation for an enterprise-grade CRM Software.* Involved in QA testing to validate the functionalities of the product.* Developed API and webhook guides.* Developed and managed web-help portal using Madcap Flare* Involved in backlog grooming and task management

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  Anthology inc

  Oct 2019 - Nov 2021

  Technical writer ii

  • Writing user manuals, readme, white papers, developers guide, and enterprise-class CRM.• Interviewing SME to gather product information.• Creating Webhelp using Madcap flare.• Following companies & industries' best practices to develop high-quality documentation for appropriate audience skill levels.• Actively participating with engineering teams during the product development cycle, providing feedback on UI designs, UI strings, etc.

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  Neutrinos

  Oct 2021 - Jul 2022

  Content product manager

  Strategizing content creation and the delivery medium to get high user attention.• Developing and maintaining the documentation website - http://docs1.neutrinos.co/home/en-us/• Creating all user assistance assets for Neutrinos which includes technical publications, videos, how-to guides, technical blogs, whitepapers, and so on.• Creating content which enables customers, partners, and employees to quickly and effectively deploy and use Neutrinos products• Collaborating with product marketers, sales, customers and external influencers to generate content ideas and deliver value to different stakeholders• Establishing content standards that include DITA framework adherence, Taxonomy standards, create style guides and templates, and ensuring that they are always adhered to.• Maintaining consistency in content style, tone, and voice for effective brand recall. Show less

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  Payu

  Jul 2022 - now

  Product manager

  Wearing multiple hats to ensure a smooth integration experience with PayU payment gateway.