Experience

• 

  Sedona staffing

  Aug 2013 - Nov 2013

  Temporary associate

  Temporary position at CRES Insurance Services. Hired as a permanent employee at CRES.

• 

  Cres insurance services, llc

  Nov 2013 - Jun 2015

  Risk & litigation coordinator

  Hired as a permanent employee in November 2013. Monitored the Risk Management and Claims lines. Handled some Risk Management chats. Reviewed real estate errors and omissions, garage and personal property claims and assigned them to the correct TPA or carrier. Assisted the manager with research projects. Occasional editing and proofreading. Assisted customers with claims disputes or information requests.

• 

  Costar group

  Aug 2016 - Feb 2017

  Research associate

  Compiled and verified commercial real estate data in the San Diego market. Interviewed brokers, property managers, owners and others to obtain real time property and transaction data. Investigated new property leads and managed multiple priorities. Assisted with company projects. Worked with teams to verify quarterly data.

• 

  Afa claims

  Feb 2017 - Nov 2018

  Claim adjuster

  Non standard auto insurance claims, handling the entire file from collision to bodily injury. Handle fire and theft investigations. Conducted interviews and determined possible subrogation potential.

• 

  Best buy health

  Apr 2019 - now

  Assisting supervisors and management, training and mentoring new representatives, higher level troubleshooting, assisting other departments, handling payment extensions and adjustments. Troubleshooting and selling Jitterbug cell phones and medical devicesAnswering billing questionsUpdating the health and safety profiles for the 5 Star customersMentoring newer specialists Troubleshooting cell phones and medical devices, assisting customers phone and device replacement, answering inbound calls, assisting with billing questions.

  • Lead Customer Service Representative

    Aug 2022 - now

  • Senior Customer Service Specialist

    Jan 2021 - Aug 2022

  • Customer Service Representative

    Apr 2019 - Jan 2021