
Timeline
About me
Manager Quality & Complaint Management
Education

Het baarnsch lyceum
2002 - 2009Gymnasium gymnasium
Rijksuniversiteit groningen
2013 - 2015Msc strategic innovation management business administrationActivities and Societies: -Member Program Committee Master Business Administration

Rijksuniversiteit groningen
2009 - 2013Bachelor of business administration (bba) business administrationActivities and Societies: EBF, Albertus Magnus, TAM
Experience

Ebf groningen
Jun 2012 - Aug 2014Chairman Master Community Strategic Innovation Management
Sept 2013 - Aug 2014Study Manager & Public Affairs EBF Board 2012-2013
Jun 2012 - Sept 2013

Rijksuniversiteit groningen
Sept 2013 - Apr 2015Student assistantPersonal Assistant of the Head of Communication of the Faculty of Economics and Business

Ministerie van buitenlandse zaken
Apr 2014 - Sept 2014Economic affairs & trade | embassy of the netherlands in australia
Rabobank
Sept 2015 - Mar 2016Project manager data quality at rabobank nederland
Ormit nederland
Sept 2015 - Aug 2017Management traineeORMIT develops forward-looking managers with leadership qualities. Personal leadership is the essence. This is underpinned with other qualities; creating links, managing processes, knowledge of business practice and the ability to translate events outside the organisation into aspects affecting the organisation. ORMIT is a specialist when it comes to talent and leadership development. ORMIT cooperates with a variety of leading (inter)national organisations from various sectors. The ORMIT'ers are challenged in a series of assignments and an intensive development program to make the best of themselves and others. The central focus is leadership qualities and personal development. Show less

Abn amro bank n.v.
Apr 2016 - Oct 2016Business consultant chief architect & data management
Hilco capital
Dec 2016 - May 2017Project manager staples uk retail carve outProject Manager in a high-paced project that focuses on the carve out of Staples UK Retail. Within a very limited time frame, the 105 Staples UK Retail stores were branded and repositioned as Office Outlet within the British Retail landscape. Responsible for project and cut over plannings, organisation of knowledge transfer and project-wide stakeholder management.

Postnl
May 2017 - nowKwaliteit = key. Door te sturen op en te leren van onze belangrijkste drivers en root causes op het gebied van kwaliteit, heb ik de ambitie PostNL élke dag een stukje te verbeteren, om zo de favoriete bezorger te zijn en blijven.-Manager van 8 kwaliteitsmanagement professionals-Eigenaar van kwaliteits- en klachtenverbeterprocessen-Verantwoordelijk voor ISO certificering 45001, 9001, 14001 en 27001 -Verantwoordelijk voor (onderzoek) kwaliteit buspost PostNL
Manager Quality & Complaint Management
Mar 2022 - nowProgramma Manager Customer Excellence
May 2021 - Apr 2022Health Solutions Manager
Nov 2018 - May 2021Product Manager E-commerce | The Netherlands & Belgium
May 2017 - Dec 2018
Licenses & Certifications

Prince2 foundation
Jan 2017
Filosofische denktraining - ethiek & rechtvaardigheid
OverdenkwerkJun 2023
Msc strategic innovation management
University of groningen
Normkennis kwaliteit iso 9001:2015 (uitgebreid)
DnvApr 2022
Normkennis iso 27001
DnvJun 2022
Leiderschapsprogramma building futures
Horizon training en ontwikkelingJun 2020
Leadership challenge - leiderschapsprogramma postnl
Wenders; ruimte maken voor het nieuwe.Sept 2023
Normkennis milieu iso 14001:2015 (uitgebreid)
DnvMay 2022
Business design mastercourse
PerspectiveJun 2021
Volunteer Experience
Board Member Women Inclusion Network
Issued by PostNL on Jun 2021
Associated with Merel Koppen-ChaudronPublic Relations Volt Rotterdam
Issued by Volt Nederland on Apr 2021
Associated with Merel Koppen-ChaudronVoorzitter External Relations WIN (Women Inclusion Network)
Issued by PostNL on Aug 2018
Associated with Merel Koppen-Chaudron
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