Experience

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  Splunk

  Aug 2020 - Dec 2022

  Cloud support engineer

  • Applied problem-solving and critical thinking skills to devise optimal solutions tailored to client needs.• Utilized Jira and ServiceNow ticketing system for tracking and debugging issues.• Updated Confluence documentation with known issues and their solutions for future reference.• Maintained client’s cloud environment with nearly 0% downtime.• Developed a deep understanding of Splunk product related to Cloud Change Management.• Performed escalation to technical operations team for guidance on failed pre-checks.• Successfully delivered high priority cases to SMEs/Technical Engineers using Slack.• Worked with CRM tool to create tickets related to client’s technical issues.• Provided timely communication during critical events using email and internal communication tools. Show less

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  York university

  Sept 2023 - Apr 2024

  Programmer assistant

  • Supported to the development of university web pages by coding and maintaining forms, APIs, themes, and plugins using HTML, CSS, and JavaScript.• Collaborated with university departments to troubleshoot and resolve website issues, ensuring seamless functionality and accessibility.• Contributed to optimizing existing code, achieving a 15% improvement in page load speed across several university sites.• Conducted regular testing and debugging to identify and resolve functionality issues, improving overall user experience and reducing downtime. Show less

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  Goeasy ltd.

  May 2024 - Dec 2024

  Business system analyst

  • Create technical documents detailing business requirements for Dev and UAT teams, ensuring seamless implementation and alignment with company goals.• Utilized Jira to create and manage user stories and tasks, improving project tracking and collaboration across cross-functional teams, leading to a 15% increase in team productivity.• Developed and optimized customer/user journeys and product offerings, leading to increase in customer satisfaction and service efficiency.

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  Environment and climate change canada

  May 2025 - now

  Application developer