Divya Bhandari

Experience

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  Earth Infrastructures Ltd.

  Aug 2013 - May 2016

  Senior Executive

  Roles Handling: Client Facing• Business analysis including requirement gathering, customer management acting as a first point of contact and escalation• Managed customer’s query for the Payments, Refund and Transfer on Phone, Mails & Walk-in• Trained new employees in administrative tasks within the department for closure of various queries• Maintained & Updated records in client’s Database (ERP) for various running projects • Prepared various MIS/Reports for Management

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  CareEdge Group

  Jun 2016 - Feb 2023

  Deputy Manager Business Development

  ⦁Broad Stakeholder management, at director’s for optimizing business interactions, collaboration resulting in negotiation, execution & formalizing SLA for customers onboarding ⦁Played a pivotal role as Delivery Manager along with Business analyst role in critical Government bidding projects, RFP’s and RFQ’s, leading the creation of a strategic (SOW), requirement eliciting documentation, Estimation, and Prodcut delivery within tight deadlinesRoles Handling: Scrum Master, Delivery Manager⦁Onboarding 45+ enterprise customers & assisting the Sales team with product demos and supporting end users ⦁Prioritizing tasks with the impacted team/product/module to manage & deliver solutions⦁Enforcing to use Agile/Scrum practices and values within teams to delight customers⦁Collaborating and Leading with Tech teams, Quality Analysis & perform due diligence before release⦁Scheduled & Facilitated Daily Stand-ups,Sprint Planning, Feature,Story Grooming, Sprint Demos and Sprint Planning, Sprint Retrospectives,Backlog Management, Refinement, Grooming session,defect resolution process,leading PI planning eventsRoles Handling:Business Analyst⦁For Software enhancements-requirement elicitation from clients,performed impact analysis & created business requirement documents, Write user stories, and planned sprints.⦁ Ensuring the development team understood the requirements & project scope⦁ Deliver Requirement documents like BRD, FRD,Use Cases,Process Flow,Change Requests,& Traceability Matrix.⦁ Verification\Validation of requirements to ensure they deliver business value by conducting various Reviews and workshops with clients.⦁ Integration & sync between products used internally by CARE’s team such as BSE / NSE and various stock exchanges, MCA through advance search, web scraping⦁ Performed Requirement Gathering, Gap Analysis, Handling Change Request, go-live assistance till post-implementation support, and functional testing⦁ Managed service delivery of the Support team Show less