Experience

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  Krungthai card pcl (ktc)

  Jan 2005 - Aug 2015

  Management supervisor

  • Problem solving with Cardholder, Merchant, Bank Acquirer (Inquiry, Maintenance, Complain.) • Monitoring suspicious transaction.• Responsible to monitor credit card usage for prevent and detect fraudulent transaction Real Time - Near Real Time and Batch Report both Acquirer and Issuer.• Investigate case dispute or suspected Fraud. Including to find out fraud case/person or fraud gang/ and force to revenue of fraud loss. • Represent of Fraud Control for update fraud news/trends and share information to team.• Update or create new criteria for developing working process .• Control transaction (Set parameter to decrease the risk of fraudulent transaction and facilitate customer purchasing in the same time If the suspicious activity was found).• Using data inquiry to analysis suspicious transaction for predict Fraud trend.• Find common point of purchase (CPP).• Analyze fraud pattern and fraud trend and provide specific risk behavior or risk place.• Create rule condition base on fraud pattern and fraud trend and potential fraud merchant.• Prepare course and train new staff.• Strong interpersonal and communication skills including the ability to interact with customer. Show less

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  Krung thai bank ltd

  Mar 2016 - now

  Fraud prevention specialist supervisor

  • Problem solving with Cardholder, Merchant, Bank Acquirer (Inquiry, Maintenance, Complain).• Monitoring suspicious transaction.• Responsible to monitor debit card, ATM card usage for prevent and detect fraudulent transaction Real Time - Near Real Time and Batch Report both Acquirer and Issuer.• Represent of Fraud Control for update fraud news/trends and share information to team.• Update or create new criteria for developing working process.• Create parameter to decrease the risk of fraudulent transaction and facilitate customer purchasing in the same time If the suspicious activity was found.• Using data inquiry to analysis suspicious transaction for predict Fraud trend.• Find common point of purchase (CPP).• Analyse fraud pattern and fraud trend and provide specific risk behaviour or risk place.• Create rule condition base on fraud pattern and fraud trend and potential fraud merchant.• User acceptance testing (UAT) : test and make sure that every application working properly before implement. • Investigate dispute or suspected fraud settlement. Show less

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  Truemoney

  Jun 2018 - now

  Fraud manager

  • Set policy approve small merchant with QR Code and change KYC level for promptpay cash out.• Set criteria monitor fraud wallet, merchant, campaign, social scamming.• Limit to risk of new product and new campaign.• Investigate internal fraud.• Analyst fraud pattern and fraud trend and provide specific risk behaviour or risk place.