Experience

• 

  Petsmart

  Jun 2010 - Nov 2015

  Providing pets and pet parents with an unrivaled customer in-store experience. Responsible for fostering Petsmart culture, assisting customers around the store, ensuring the health and safety of the live pets in our stores—including fish, reptiles, birds and small animals. Manage front line associates using company vision and strategy while supporting the merchandise plan. Responsible for the Petcare Associates and the department. Receiving all animals and making sure their wellbeing is first priority. Managing all associates in the building when closing the store. Customer service. Same duties as that of a Petcare Specialist. Takes on the role of Petcare Manager when needed such as counting animals, running sick animals to the vet in case of emergency, and filing paperwork for the department. Taking the initiative to lead the department in the right direction and help the manager. Works in the specialty department and assists Pet Parents find solutions related to fish, birds, reptiles and rodents. Takes care of all exotic animals in the store including the adoptable cats. Providing water, food, and medicine to pets. Cleaning of the fish tanks, reptile habitats, small pets and birdcages.

  • Petsmart Customer Engagement Leader

    Aug 2015 - Nov 2015

  • Petsmart Petcare Manager

    Feb 2014 - Aug 2015

  • Petsmart Petcare Specialist Lead

    Apr 2013 - Feb 2014

  • Petcare Specialist

    Jun 2010 - Apr 2013
• 

  99 cents only stores

  Nov 2015 - Jun 2016

  Front-end manager
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  Big 5 sporting goods

  Jul 2016 - Feb 2017

  Support manager
• 

  Petsmart

  Feb 2017 - now

  Customer engagement manager

  • Managed customer engagement at PetSmart, focusing on animal care and ensuring customer satisfaction.• Implemented training programs for staff to enhance knowledge on animal welfare and customer service.• Developed and implemented strategies to increase customer loyalty and retention rates.