
Timeline
About me
Manager, Guest Relations & RediResponse
Education

Florida atlantic university
-Bachelor’s degree psychologyActivities and Societies: Phi Theta Kappa Honor Society member | Dean's List | Hillel Society Member Minored in Hospitality | Graduated with Honors
Experience

Banfield pet hospital
May 2006 - Jul 2011Veterinary technician & trainerSupported Veterinarians in providing quality care and services. Trained incoming nurse and support roles in the South Florida region.

Shipyourcarnow.com
Apr 2009 - Jan 2011Office manager- Oversaw daily operations, performed accounting functions, organized and maintained office

Vantage hospitality group
Nov 2011 - Aug 2014Managed a team of 8 Accounts Receivable Specialists while forecasting quarterly and annual profits and preparing cost projections. Coordinated with CFO and the executive team on long-term financial planning. Established payment plans and collected overdue balances leading to record low payable status.
Senior Financial Analyst (Promoted)
Nov 2012 - Aug 2014Accounts Receivable Specialist
Nov 2011 - Nov 2012

Rlhc red lion hotels corporation
Aug 2014 - Jun 2018Challenge & influence a team of strategists to optimize revenues and reputations at 1000+ hotels, while training and educating internal/external audiences in the area of revenue generation, profitability, and standard industry practices. Developed and executed data-driven strategy at portfolio of 55 hotels in economy, mid-scale, and up-scale markets across the U.S. and Canada. Recognized for meeting and exceeding set goals re: Occupancy, ADRs, and RevPAR.
Senior Manager Revenue Strategy /Corporate Training (Promoted)
Aug 2017 - Jun 2018Revenue Management Strategist
Aug 2014 - Aug 2017

Red roof inn
Jun 2018 - nowLeading a team of talented profit managers while managing my own portfolio of hotels across the US. I have the pleasure of representing my department as a liaison with Sales and Marketing working to enhance and evolve our franchisee support and profitability brand wide.
Manager, Guest Relations & RediResponse
Dec 2023 - nowManager, RediResponse
Nov 2022 - nowSenior Revenue Manager
Jun 2018 - Jul 2023
Licenses & Certifications

Certificate hospitality administartaion
Ahlei - american hotel & lodging educational institute
Certified revenue management executive (crme)
HsmaiJan 2022
Certificattion in hotel industry analytics
Ahlei - american hotel & lodging educational institute
Honors & Awards
- Awarded to Madison Velian, CRMECircle of Excellence- The Visionary Innovator of the year Red Roof Mar 2023 The Visionary Innovator of the Year was awarded as a result of my contribution to the idea, development and execution of the RediResponse Program.
- Awarded to Madison Velian, CRMETop 30 under 30 - The Hotel Industry’s top rising stars Hotel Management Magazine Oct 2015
Volunteer Experience
Volunteer & Pack Leader
Issued by Humane Society of Broward County on Jan 2009
Associated with Madison Velian, CRMEHandler
Issued by Horses and the Handicapped on Jan 2005
Associated with Madison Velian, CRME
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