Experience

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  Interwaste holdings limited

  Oct 2015 - Dec 2015

  Human resources administrator

  AdministrationLoading & Termination of employees and when requiredHR reporting on a monthly basis to HR Manager (including WSP / ATR progress, leave, staff turnover, etc.)Employment equity statistics ,All adhoc letters, notes, memos, minutes etc are drafted as requested

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  Buhle park secondary school

  Aug 2017 - Jan 2018

  Human resources administrator

  Duties:◾Implement and manage performance and people effectiveness processes and initiatives in collaboration◾with the line managers.◾Ensuring compliance with HR policies and procedures.◾Handling grievances and disciplinary procedures.◾Co-ordinating and actioning recruitment and selection of suitable candidates.◾Liasing with all levels of management, unions and employees on HR related issues.◾HR Administration (Employee personnel files, UIF forms, Provident funds, Medical Aid, Grading etc). Show less

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  Mix by powerfleet

  Feb 2018 - Sept 2024

  • Manage Customer Service Administrators escalations internally and externally to ensure both parties are delighted.• Ensure all the queries are actioned on the Service Level Agreement.• Reporting and presenting all the stats for the team to senior manager and directors of the department.• Manage the KPI’s to ensure it is submitted on time.• Ensure the staff adhere the policies and procedures of the department.• Assisting with the KPA’s for the staff to ensure it is submitted on time.• Providing training to onboarding and existing staff on the database tool that is used in the department.• Creating reports for staff for open and completed cases. Show less • Manage project Budget document • Manage project rollout document • Manage project minutes • Manage site procedure documents signed off by the Dealers • Manage confirmation of the check list being ticked off for all documentation and information provided • Manage project Closure document signed off per project closed (by CCM and Project Manager) • Manage facilitate project team meetings • Manage confirm client d/base is created/ updated • Confirm works order/s issued and information on works orders are accurate/correct • Manage maintenance progress • Communicate to role players • Daily/weekly project reporting Show less • Ensure contract compliance; by managing database setup, integrity and that internal and external queries are resolved within SLA• Manage the client configuration settings to ensure its setup according to the latest config sheet.• Ensure correct allocation of vehicle, driver and site details;• Manage the client database to ensure naming convention is standardized;• Manage the De-and-Re-installations, Peripheral Installations and maintenance to ensure it’s completed within the agreed timeframe.• Manage all queries from both external and internal clients and provide feedback timeously.• Perform related duties as assigned by Senior Managers or the Divisional Director - Services• Maintain compliance with all company policies and procedures• Setup new and edit existing Server Side Events promptly and accurately.• Create new and edit existing event notifications for customers promptly and accurately.• Should be proficient in SALES FORCE, DynaMiX and the relevant applicable systems used by MiX Telematics Show less

  • Customer Service Support Team Leader and Supervisory

    Feb 2023 - Sept 2024

  • Project Specialist and Management

    Nov 2021 - Jun 2023

  • Customer Support Agent

    Feb 2018 - Dec 2021

  • Call Center Operator

    Feb 2018 - Oct 2018
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  Powerfleet

  Sept 2024 - now

  Implementation specialist