Jay Gaud

Experience

• 

  JPMorganChase

  Jun 2020 - Jul 2020

  Software Engineer Intern

  ● Built an Online Education Platform for the unprivileged children of society in collaboration with a Non-profit Organization.● It is built on top of Django RF using ReactJS● The attentiveness of students is measured using Facial Expression Recognition built using the Sequential model on Keras.

• 

  Citi

  Jan 2021 - May 2022

  ● Built Dashboards for APAC MIS Transformation using Tableau, featuring crucial KPIs of Corporate and Investment banking LOB. These metrics are closely monitored by the leadership team to make campaign-related decisions.● Worked on Adhocs to generate and analyze datasets with the help of SAS. ● Automated MIS reports using VBA, to generate output using a single click saving 1095 hours of effort yearly.● Created BAU triggers from scratch, Using trigger one can check if an account number is eligible for any offer.

  • Tech Analyst-I

    Jul 2021 - May 2022

  • Tech Analyst Intern

    Jan 2021 - Jul 2021
• 

  Amazon

  May 2022 - now

  Software Engineer

  ● Onboarded Co-branded Credit Cards payment method on Amazon Customer Care Center(AC3) platform, effectively addressing and resolving queries of over 11k+ customers WW daily related to Co- branded Credit Cards payment method.● Designed and implemented feature to address customer inquiries regarding payments for digital orders made through Prime Video and Amazon Pay platforms, resulting in handling queries of 76k+ customers across globe with 13.5k+ customers alone in IN marketplace daily.● Migrated Payment related use cases from unified schema to payment federated sub schema, which led to a 23% reduction in latency when loading the payment page for an order by minimizing unnecessary network calls.● Developed the "Charge Amount" feature in AC3, this feature enabled loading of payment page for every retail and digital order by providing payment amount associated with that order. Show less