Jennifer Mattei

Experience

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  Erika Distribution Center

  Jan 2003 - Sept 2011

  Executive Administrative Assistant

  - Provide comprehensive administrative support to a team of executives, managing their calendars, scheduling appointments, and coordinating meetings.- Prepare and edit correspondence, memos, reports, and presentations with a high level of accuracy and attention to detail.- Perform data entry, maintain databases, and manage files, ensuring efficient organization and retrieval of information.- Coordinate domestic and international travel arrangements, including flights, accommodations, and itineraries.- Facilitate communication and correspondence between departments, clients, and external stakeholders.- Screen and direct incoming calls and emails, prioritizing and handling inquiries and requests promptly and professionally.- Manage office supplies, inventory, and equipment, ensuring optimal availability and functionality.- Assist in the planning and execution of company events, conferences, and workshops.- Provide support in special projects, conducting research, and preparing comprehensive reports. Show less

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  Sprint Nextel

  Sept 2011 - Aug 2012

  Retail Consultant

  - Greet and welcome customers, establishing a friendly and professional rapport.- Understand customers' requirements, assess their needs, and provide appropriate product recommendations and solutions.- Demonstrate in-depth knowledge of our products and services, highlighting their features, benefits, and value proposition.- Assist customers in product selection, offering insights, and comparing different options to help them make informed decisions.- Provide accurate and up-to-date information about product availability, pricing, promotions, and any relevant policies or procedures.- Perform sales transactions accurately and efficiently, processing payments, issuing receipts, and maintaining proper documentation.- Actively engage in upselling and cross-selling opportunities to maximize sales and meet individual and team targets.- Proactively address and resolve customer concerns, complaints, or issues, ensuring customer satisfaction and retention.- Stay informed about industry trends, new product releases, and competitor offerings to maintain a competitive edge.- Maintain visual merchandising standards, ensuring products are properly displayed, labeled, and accessible to customers.- Collaborate with the team to achieve sales goals, contribute to a positive work environment, and foster teamwork.- Adhere to company policies, procedures, and guidelines, including compliance with security and safety protocols.- Continuously seek opportunities to enhance product knowledge and improve sales techniques through training and self-development. Show less

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  Verizon Wireless

  Jan 2015 - May 2023

  - Lead, mentor, and motivate a team of employees, fostering a positive work environment and ensuring high levels of engagement and productivity.- Conduct performance evaluations, provide constructive feedback, and support employee development to maximize their potential.- Oversee the day-to-day operations, ensuring efficiency, adherence to company policies, and compliance with industry regulations.- Develop and implement operational procedures, guidelines, and best practices to optimize productivity and customer service.- Experience in customer service and a deep understanding of delivering outstanding customer experiences.- Training and development experience, with the ability to design and deliver effective training programs.- Proficient in using data analytics to drive operational improvements.- Flexibility to adapt to a fast-paced and evolving work environment.- Knowledge of the telecommunications industry and Verizon's products and services is a plus.- Monitor key performance indicators (KPIs) and implement corrective measures as needed to achieve operational targets and improve performance.- Drive a customer-centric culture and ensure exceptional customer experiences at all touchpoints.- Monitor customer feedback, identify areas for improvement, and implement strategies to enhance customer satisfaction and loyalty.- Resolve escalated customer issues and ensure prompt and effective resolution.- Collaborate with the regional and national teams to develop and execute business strategies that drive revenue growth and market expansion.- Analyze market trends, competitor activities, and customer needs to identify growth opportunities and make informed business decisions.- Drive sales and achieve revenue targets through effective sales strategies, promotional activities, and customer retention initiatives.- Develop and deliver comprehensive training programs to enhance the skills and knowledge of employees across various functions. Show less

  • General Manager

    Aug 2012 - May 2023

  • Solutions Manager

    Jul 2016 - Jan 2018

  • Solution Specialist

    Aug 2012 - Jul 2016

  • Experience Specialist

    Jan 2015 - May 2016
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  Victra - Verizon Authorized Retailer

  Jul 2023 - now

  Multi Unit General Manager

  As a Multi-Unit General Manager for Verizon Authorized Retailers, I successfully oversaw the operations of multiple locations, ensuring alignment with corporate objectives and driving consistent performance across all stores. Key responsibilities included:Operational Leadership: Managed daily operations of 2 retail locations, focusing on achieving sales targets, customer satisfaction, and operational efficiency.Team Development: Led recruitment, training, and performance management for a diverse team of 8 employees, fostering a culture of excellence and accountability.Performance Metrics: Established and tracked key performance indicators (KPIs) to monitor store performance, implementing data-driven strategies to meet and exceed monthly goals.Sales Strategy: Developed and executed sales initiatives that increased revenue and market share, consistently surpassing monthly sales targets.Customer Experience: Championed customer engagement strategies, ensuring high levels of satisfaction and loyalty across all locations.Financial Oversight: Managed budgets and financial reporting for multiple stores, optimizing resource allocation and achieving profit margins in line with company expectations.Goal Achievement: Collaborated with teams to set clear objectives, providing mentorship and support to ensure successful goal attainment for each store and individual team member.Through effective leadership and a commitment to excellence, I consistently drove performance improvements and contributed to the overall success of the Verizon brand in the region. Show less