Marla Wadsworth

Experience

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  Northwestern University

  Jan 2005 - Jun 2006

  Center Manager

  •Knowledge of each Norris department/area cash handling procedures•Responded to requests for cash funds and provide according to established procedures•Responsible for cash fund security and supervision of all safes and money traffic•Maintained pleasant and safe building environment•Regularly toured the building to ensure that all areas are effectively functioning•Was alert to any unusual occurrences such as vandalism, theft, fire and illness•Verified event set-ups•Opened and closed facilities at appropriate times•Coordinated with Production Staff and Main Desk on room layouts, audio visual equipment and special needs•Responsible for security of building and equipment•Maintained a good relationship and communication with both on-campus and off-campus clients for successful event operations•Employee of the Year 2005-2006 Show less

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  Organizational Science Consulting & Research

  Mar 2007 - May 2007

  Consultant

  UNC Charlotte Residency Process Improvement Project•Established general understanding of NC residency law and the UNC Charlotte residency process•Assessed baseline data•Reviewed residency applications•Benchmarked the UNC Charlotte residency decision process with the process at several UNC campuses•Created and distributed a student opinion survey to the entire UNC Charlotte student population•Conducted a student focus group•Recommended improvements to the residency decision process at UNC Charlotte•Compiled a tech report that summarized the project purpose, project methodology, recommended improvements, and key terms•Presented results to UNC Charlotte Chancellor Show less

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  UNC Charlotte

  Aug 2007 - May 2009

  Graduate Assistant with Academic Services

  •Work with various Academic Services departments to improve retention at UNC Charlotte•Compile and analyze survey data on academic advising•Conduct qualitative and quantitative research, to supplement existing studies administered by departments within Academic Services and those conducted by the University•Create survey of departmental advising practices

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  Lowe's

  Aug 2007 - May 2009

  Assessor contracted through the Organizational Science Consulting and Research Unit

  •Review inbox exercises in order to assess participants’ demonstration of core competencies for the position of district manager at Lowe’s

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  Carolinas Healthcare System

  May 2008 - Mar 2014

  -Manages the annual provider engagement survey process, including planning, administration, reporting and improvement efforts.-Analyzes and diagnoses the leadership and educational needs of the organization, teams and department in order to provide the appropriate interactions, as well as, the best delivery methods to impact educational gaps and desired outcomes.-Delivers educational courses through formal presentation, facilitation, and group work utilizing adult learning principles and a variety of education methodologies. -Provides group process facilitation/teambuilding interventions based on principles of group process and problem solving skills. Facilitates idea generation that moves the ideas towards a plan that translates them into action. -Provides coaching of leaders and providers as needed to assist in their development and their effectiveness utilizing agreed upon goals and outcomes. Assist in the development of the practice co-leadership team for full engagement of the staff. -Analyzes and assess the leadership and educational needs of the organization, the leaders, the providers and the employees based on results of the annual engagement surveys to ensure that the key competencies to support an engaged workforce are in place.-Collaborates with other departments to ensure change is integrated and spread holistically across the organization. Show less -Drove patient experience improvement efforts within the metro region for multiple medical practice sites.-Collaborated with staff, practice management, physician and executive leadership to involve all parties in the improvement process.- Designed, developed, delivered and evaluated educational programs, making revisions and enhancing programs as needed. - Analyzed participant evaluations, measured effectiveness of the program and made changes as needed.- Conducted needs assessment/analysis to identify gaps in skill based competencies for the physician networks.- Participated in overall education planning, which included, but is not limited to the following: priority setting, curriculum design and scheduling.-Provided individual and group coaching with PSG staff members, members of the management/executive team and providers- Coordinated Manager Meeting activities based on physician network leadership, program evaluations and current trends.- Participated in committee and special project work to support System initiatives related to Provider Engagement, Leadership, Community Benefit, and Organizational Development.- Participated in regional meetings to share best practices and gather information for improvement. Show less •Conduct human sigma statistical analyses on physician satisfaction and patient satisfaction data to identify high and low performing medical practices in order to create developmental opportunities to help them improve performance•Analyze feedback data from various developmental courses in order to evaluate their success•Create avenues to improve communication among various groups such as physicians and managers•Work with an outside vendor to manage and maintain the patient satisfaction survey process for Carolinas Physicians Network physicians•Organize the Physician & Management Engagement Event for approximately 350 physicians and executives•Organize the Leadership & Development Institute for approximately 250 practice managers and executives Show less •Created a job description for site based medical directors•Developed a protocol for physician conflict resolution•Conducted human sigma statistical analyses on physician satisfaction and patient satisfaction surveys to identify high and low performing medical practices and physicians•Helped develop content and prepare materials for Co-Leadership Institute•Scheduled approximately 60 co-leadership pairs to attend the Co-Leadership Institute•Wrote presentation proposal for the annual AMGA conference•Organized Fall Specialty Meetings for approximately 600 physicians•Organized the Physician & Management Engagement Event for approximately 350 physicians and executives Show less

  • Physician Leadership Consultant

    Aug 2013 - Mar 2014

  • Organization Development Consultant

    Aug 2012 - Jul 2013

  • Education & Development Specialist

    Jan 2011 - Aug 2012

  • Communications & Analysis Expert

    May 2010 - Dec 2010

  • Leadership & Organizational Development Intern

    May 2008 - Apr 2010
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  UNC Charlotte

  Aug 2009 - May 2010

  Graduate Assistant with Academic Affairs

  Comprehensive review of non-tenure-track faculty at UNC Charlotte.-Review literature of non-tenure-track faculty.-Analyze institutional data of non-tenure-track faculty.-Create, distribute, and analyze data from a survey of non-tenure-track faculty at UNC Charlotte.-Create a summary report of findings regarding the status of non-tenure-track faculty at UNC Charlotte

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  Press Ganey

  Apr 2014 - May 2016

  Senior Engagement Advisor

  -Provided consulting support on communication plans and survey design for employee and physician engagement projects.-Analyzed survey results; creates and delivers results presentations to healthcare executives.-Completed custom analyses and project deliverables, including Magnet Analyses, Diversity Analyses, and Historical Cross-Walks.-Conducted manager orientations and other trainings both in person and via webinar.

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  Duke Energy Corporation

  Jun 2016 - Sept 2019

  Lead HR Consultant

  -Managed the Employee Engagement Survey process, including project planning, content development, vendor management, communications and training.-Developed long-term strategies and supports key initiatives to promote and achieve employee engagement.-Supported the integrated talent strategy by providing insights and analyses to other departments.-Created tools, training materials and resources to help leaders successfully build action plans based on survey results. Developed a curriculum for managers of teams with low engagement to provide them with additional support through the action planning process.-Provided insights on the company culture and identified targeted actions to evolve the culture to support the company's strategy. Led a cross-functional team that rolled out a company-wide Connect to Purpose initiative. Show less

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  Press Ganey

  Sept 2019 - now

  • Director of Product Management

    Jul 2022 - now

  • Senior Product Manager

    Dec 2020 - Aug 2022

  • Product Manager

    Sept 2019 - Dec 2020