Mark Zacharko

Experience

• 

  Mediacom Communications

  Jun 2001 - Aug 2024

  Direct operations for 8 Supervisors and over 60 field employees across the mid-west including Michigan, Ohio, Indiana, Illinois, Kentucky, Missouri, and Tennessee.Manage the completion of node segmentations, CMTS / RMD deployments, residential and commercial new build activations and FTTH / GPON networks serving over 100,000 high speed data customers.Manage expense and capital expenditures.Ensure Compliance with DOT and OSHA safety regulations amongst staff. Manage multiple termination points for HSD / VOIP applications.Manage fiber optic restoration & activations for my areas of oversight.Facilitate projects as assigned through to completion included SBPS and NCCS projects.Troubleshoot and repair network impairments Front line Supervisor for multiple Installation and Service Technicians throughout Kentucky.Manage day to day operations for installation and service call routing and escalations.Provide safety and technical training for entry level staff for residential and commercial installations. Maintain HFC Network performance for my areas of responsibility across 3 states.Activate and repair optical links throughout the network infrastructure KY / TN / MO.Field corporate escalations and various customer service issues Provide on-site service resolution for company operational issuesWork productively to meet the company’s operational goals and customer satisfactionUse various hand tools, signal level meters, signal leakage meters

  • Manager, HFC Networks

    Jan 2022 - Aug 2024

  • Supervisor, HFC Networks KY

    Jun 2010 - Jan 2022

  • Technical Operations Supervisor

    Feb 2009 - Jun 2010

  • Maintenance Technician

    Jan 2003 - Feb 2009

  • Service Technician

    Jun 2001 - Jan 2003