KUENAH KIM

Experience

• 

  Asiana Airlines

  Nov 2000 - Jan 2003

  Software Developer

  Developed Enterprise email system using CDO, WebDAV, Microsoft Exchange Server, Javascript, HTML, Microsoft SQL Server, etc.Developed various web-based information systems such as KMS, Health check-up reservation system, and e-Manual system. etc.

• 

  Asiana IDT Inc.

  Jan 2003 - Dec 2022

  • Led in-person interviews with end users and managers and translated business requirements into userinterface based on Agile methodology with AdobeXD for visualizing and better communication.• Successfully negotiated roaming/PLTE data and device cost with partners and Achieved budget forinitiating a total solution for crew members, including infrastructure, software, and tablets with dataplans. • Developed a mobile app for 4,000 cabin crew in 10 months and earned great satisfaction with itsconvenient user interface. As a result, the solution passed a patent on July 2022.• Conducted user acceptance test using Yona and Used AWS IaaS architecture, which shortened projecttimeline from 12 to 10 months.• Analyzed and Modeled XML data from Amadeus web services API to display seat maps and SHR(Special Handling Report) using SoapUI.• Changed to completed paperless and no public PC environment and Reduced the manual books costand briefing preparation time. Show less • Elicited, Analyzed, Specified and validates the business needs of stakeholders and end-users, especially for mobile apps related to User interface and Amadeus web service interfaces.• Researched and established a scope of adding new features such as mobile boarding passes, in-flightduty-free sales inventory managing, using technologies like OCR(optical character recognition), Beacon,and Bluetooth. • Performed Gap Analysis with “As-Is” and “To-Be” processes to document the business requirements.• Reported short-term and long-term IT roadmap annually by analyzing costs and effects, moreover dataconnections between systems.• Managed a renovation of an eCommerce app project for $1.3 million in the budget with over 20 teammembers in 10 months. Show less • Planned and implemented automation load testing for the eCommerce renewal project using Loadrunner and APM(Application Performance Monitoring) tools like Jennifer and Whatap to mitigate project risk before the cut-off.• Monitored and Examined risks throughout all the lifecycle of projects, Reported top level of a critical riskabout the qualification level of a project manager and Exchanged to a senior manager to solve the issue.• Instructed CMMI processes, modelling diagrams and best practices from former projects quarterly for ayear. Show less - Planned business target, Increased Sales by expanding service lines like Communicator and Cloud storage.- Presented the advantages of next-generation service to the C-Level of 11 affiliates and Achieved the target sales. Raised the operating profit margin to 45% to diversify price based on the number of users.Operated Helpdesk service from 7 a.m. to 7 p.m. and Earned a steady growth in customer satisfaction rate.- Built SLA reports templates and applied them to be a trustful service provider.- Excellent understanding of ITIL, ITSM processes, CI and CD with tools (BMC Remedy, Jenkins)- Created the list of backlog items and prioritized them based on the overall strategy and business objectives.- Managed groupware renovation projects two times for over 15,000 employees in 11 affiliates. Show less

  • Business Analyst | Project Manager

    Jan 2019 - Dec 2022

  • Business Analyst | Project Manager

    Jan 2016 - Dec 2018

  • Quality Assurance Manager

    Jan 2014 - Jan 2016

  • Product Owner|Project Manager

    Jan 2003 - Dec 2013
• 

  Flight Centre Travel Group Canada

  Dec 2022 - now

  Technical Business Analyst