Ravi Kumar

Experience

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  Next Gen Paper Solutions Pvt. Ltd.

  Mar 2014 - Oct 2015

  Operation Executive

  1. Maintaining Daily, Weekly, Monthly reports.using Advance Excel – Macros, Advance Filter, Formulas, Pivot table , Conditional Formatting, Data Validation,V Lookup, H Lookup.2. Managing HDFC Project (HR documents Management)3. Preparing MIS and Reporting to Manager.4. Maintained the daily transactions data in the MS excel sheets.5. Data Managing and Data Analysis.6. Quality check of Documents.7. Coordinate with Hdfc HR team / Reporting to Manager.

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  GIRNARSOFT AUTOMOBILES PRIVATE LIMITED

  Dec 2015 - Dec 2016

  Sr. Quality Controller

  1 Quality Check & Analysis the Data and upload the data on online portal.2 Provides complete and accurate analyses results for the successful completion of comprehensive client requirements.3 Manage a Team to Complete the task.4 Coordinate with team / Reporting to Manager.5 Auditing and monitoring of Technology implementation and application Support.6 Records updation and Database management.7 Collect responses and queries from Customers and Resole It.8 Conduct trainings / feedback sessions to the new employees.9 To manage the all operational activities. Show less

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  ONE MOBIKWIK SYSTEMS PRIVATE LIMITED

  Dec 2016 - now

  Senior Collections Manager

  1. To successfully plan, structure, lead and manage the collections of instant digital personal loan portfolio having PAN India penetration.2. Managing end-to-end collection Ops for the unsecured lending business across Pan India.3. Ensure timely achievement of collection targets by formulating & executing collection strategies.4. Preparing daily/weekly/Monthly and Qtly. MIS reports, used by management to check team's productivity.5. Responsible for structuring the incentives to motivate FOS & Managers for augmented results.6. Build a full-scale Collection Operation from the ground up; duties include establishing database systems.7. Appointing, managing & developing collection agencies as well as in-house team to ensure smooth collections.8. Forecasting daily/monthly/annual collection targets and executing them in a given time frame thereby enhancing existing client.9. Handle all service escalations with customers & Proactively escalate customer issues to functional heads.10. Track & control the delinquency of the Pan India, Bucket-wise & DPD wise through various campaigns and focus on non-starters.11. Reviewing team’s performance on weekly, bi-monthly and monthly basis.12. Making strategies, monitoring team or individuals to achieve the desired goals.13. Ensuring smooth process flow is across locations for the assigned delinquent portfolio. Show less