Fadhil Akindele

Experience

• 

  Royal Exchange Plc

  Nov 2011 - Jan 2012

  Systems support intern

  • Assisted senior technicians in providing first-level systems support to staff • Prepared reports, manuals and other documentation on the status and operation of Royal Exchange HMO software• Diagnosed and fixed hardware, software and networking issues on computing devices• Performed hardware and software upgrades on computers when required.• Performed weekly Back up of the organization’s data

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  Total

  Mar 2016 - Aug 2016

  Systems support intern

  Prepared work stations for usage in a windows staging environment, and was able to increase the daily quota of workstations staged from 30 computers per day, to 40 computers• Assisted in planning and conducting software installation, configuration and troubleshooting of laptops and desktops devices for end users• Diagnosed and resolved issues relating to computing devices, and network connections• Assisted in performing server upgrades, and monitoring server performance and operation• Attended to IT support requests, and monitored progress of requests to ensure deadlines were met.• Assisted in Managing the inventory, and records of computing devices and accessories Show less

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  PM Global Technology Services

  Aug 2017 - Oct 2018

  Systems Support Representative

  • Worked in a team of system support representatives, and provided technical support to staff of the organization on issues relating to their computing systems.• Resolved technical issues pertaining to system Performance, viruses etc• Proactively updated the knowledge base with resolution techniques for encountered issues.• Provided daily support to computer network users, and handled basic troubleshooting, repair and maintenance of computer equipment (e.g. laptops, desktops, printers and photocopiers)• Setup and configured laptops and desktops for staff of the organization Show less

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  Advantec Marine Services Limited

  Nov 2018 - Sept 2020

  Software Developer

  Developed application interfaces for a Cloud based video surveillance System with the use of HTML, SCSS, JavaScript and jQuery Integrated different smart camera APIs onto the surveillance system’s application to fetch surveillance streams from the cameras and populate the user interface with themCarried out unit testing and developed use cases for testingMaintained and optimized the code base, Identified application errors, and fixed bugDeveloped Technical documentation, system requirement specification and translated business requirement into technical requirements Managed the organization’s websites and made modifications when required Supervised and led two assistant support staff in resolving technical issues within the organization to their root cause, by using proven troubleshooting techniques such as 6W2H or the organization’s knowledgebase. Show less

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  Interswitch Group

  Oct 2020 - Jun 2022

  Product Owner

  Primarily, I handled API integration and Implementation of Verve Paycode cardless withdrawal service, and Interswitch Strong Authentication Solution (Safetoken) for all organizations willing to utilize these services. I guided customers on how to integrate these API's onto their systems. Also worked as the key integration / implementation engineer for the first Virtual Verve card integration project for an Interswitch Customer (Sudo Africa)• Led an Initiative to optimise the UI of an internal application utilised for bulk preparation of Verve payment cards, resulting in a 10% increase in productivity. This was achieved by gathering data on frequently used features and also implementing a filtering feature to aid searching.• Organized and conducted user acceptance tests with clients, and provided direct support to B2B customers after project completion • Tracked, prioritised, and organised defects in applications, and worked with development teams to facilitate timely corrections. • Deployed new and updated application packages with Kubernetes and Jenkins• Worked with the software engineering team in designing and building user interfaces for internal applications. Show less

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  Persistent Systems

  Aug 2022 - now

  • Senior Software Engineer

    Apr 2024 - now

  • Software Engineer

    Aug 2022 - Apr 2024
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  Intuit

  Aug 2022 - now

  Software Engineer

  Currently managing UI improvements, bug fixes and feature development for Intuit Insight.Collaborated with the product design team to rebuild the user interface for the Intuit academy platform using modern design conventions, thereby enhancing the overall look and feel of the platformLed the Integration of automated testing into the Intuit academy pipeline, to test and simulate real user interactions on the application to easily identify bugs and concerns early enough and before making releases.Collaborated with other engineers and the product team in the development of new features for the Intuit Expert Hiring platform, to improve user experience of the platform. Show less