Amity Gleason, J.D., M.B.A

Experience

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  Benefit Cosmetics

  Mar 2003 - May 2006

  Account Executive

  • Successfully managed ten key accounts in the Los Angeles area, overseeing a total business value of $8.6 million.• Built and nurtured strong relationships with clients, ensuring customer satisfaction and retention through exceptional service and account management.• Recognized for achieving the highest total increase in sales, demonstrating a track record of consistently exceeding targets. Achieved a remarkable sales growth of 15%.• Honored as Account Executive of the Year for the Southwest US region, showcasing exceptional leadership and sales achievements within the organization.• Proactively opened multiple accounts at brand new locations, showcasing a talent for identifying and capitalizing on business opportunities.• Demonstrated a strategic approach to market expansion, successfully establishing partnerships with new clients and driving business growth.• Orchestrated several prosperous events, effectively exceeding sales goals and driving revenue growth.• Leveraged strong organizational skills and sales acumen to coordinate successful seasonal planning meetings with accounts and teams, ensuring alignment and maximizing sales potential.• Analyzed mid-month and monthly business records for artists, counters, and stores, identifying areas of opportunity and implementing strategies to drive sales growth.• Utilized data-driven insights to optimize sales performance, develop targeted action plans, and capitalize on market trends.• Played a key role in coaching, training, and mentoring incoming Account Coordinators and Executives, providing guidance on job duties, expectations, and best practices.• Contributed to the professional development of team members, fostering a high-performing and collaborative work environment. Show less

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  AlixPartners

  Oct 2008 - Nov 2010

  Crisis Communications and Change Management Consultant

  • Directed a communications team responsible for developing comprehensive communications plans tailored to companies undergoing Chapter 11 reorganization and white-collar investigations.• Implemented effective change management communication strategies, ensuring stakeholders were informed, engaged, and aligned with the organizational changes.• Led the restructuring of procedures by collaborating with CEOs, senior management, and associates at all levels, facilitating the development of appropriate verbiage and systems to address ongoing and upcoming crises.• Orchestrated crisis management efforts, ensuring clear and concise communication channels were established, enabling the organization to effectively navigate challenging situations.• Provided critical communications support for numerous high-profile fraud investigations and Chapter 11 reorganizations, including General Motors, Bearing Point, Charter Communications, Westgate, and Bernie Madoff.• Developed and executed strategic communication plans, effectively managing information flow, preserving reputation, and minimizing the impact of these complex and sensitive situations.• Played a pivotal role in executing change initiatives by delivering timely and relevant communications that guided employees through the transition process and encouraged acceptance of new practices.• Evaluated the effectiveness of change management strategies through feedback mechanisms, assessing stakeholder perceptions, and leveraging insights to refine approaches for future change initiatives. Show less

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  Law Office of Michael Belter

  Dec 2009 - May 2014

  Attorney At Law

  • Provided valuable assistance in defense preparation for criminal cases, encompassing both Federal and State courts, contributing to the development of robust legal strategies and ensuring thorough case analysis.• Played an integral role in two death penalty cases, demonstrating the ability to handle high-stakes litigation with attention to detail and a commitment to protecting clients' rights.• Contributed to the defense of RICO cases and multiple felony cases, showcasing a diverse range of experience in complex criminal matters.• Proficiently drafted numerous motions and response pleadings, displaying a strong command of legal writing, persuasive advocacy, and meticulous attention to legal details.• Developed concise and persuasive legal arguments, effectively advocating for clients' interests and presenting their cases in a compelling manner.• Demonstrated exceptional client service skills by visiting and maintaining regular communication with all clients, including three incarcerated defendants awaiting capital trials (death penalty).• Provided compassionate support and legal guidance to clients facing significant legal challenges, ensuring their rights were protected and their interests were represented diligently. Show less

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  MAC Cosmetics

  May 2017 - Jan 2018

  Retail Manager

  • Led a significant business turnaround, achieving a notable +60% increase in revenue within several months and an overall +30% growth compared to a prior decline of -25%.• Created a positive and high-performing team culture by providing effective leadership, guidance, and support to drive sales results.• Established and optimized schedules to keep coverage and service in line withforecasted demands.• Maintained a keen attention to detail while overseeing multiple responsibilities, ensuring operational efficiency and a focus on achieving business targets. Show less

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  Dillard's Inc.

  Feb 2018 - Aug 2019

  Area Sales Manager

  • Successfully managed and motivated a sales team, leading to a remarkable 30% year-over-year revenue increase within a span of 9 months.• Implemented strategic initiatives and performance improvement measures, fostering a culture of excellence and resilience.• Drove business growth through the successful implementation of large events and pop-up events, effectively attracting new customers and enhancing client relationships.• Leveraged strong interpersonal skills to cultivate and maintain relationships with key clientele, contributing to increased sales and customer loyalty.• Oversaw the management of events, calendars, and schedules for 45 employees and 14 different cosmetics businesses and managers, ensuring smooth operations and optimal productivity.• Demonstrated exceptional organizational skills in effectively managing diverse teams, resources, and schedules to achieve business objectives.• Prepared comprehensive daily, weekly, monthly, and yearly reports, including year-to-year comparisons, goal achievement, and company rankings, providing valuable insights for decision-making and performance evaluation.• Utilized data-driven analysis to identify trends, strengths, and areas for improvement, driving strategic planning and informed business decisions.• Demonstrated strong prioritization skills, successfully managing various aspects of the business, including client systems, stock management, loss prevention, event appointment tracking, goal commitments, and credit management. Show less

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  Pacific Dental Services

  Aug 2019 - Aug 2023

  • Prepared and effectively managed an annual budget of $24 million across 9 practices, ensuring financial stability and optimal resource allocation within the region. • Monitored budget performance, identifying areas for improvement and implementing strategies to maximize profitability and cost efficiency.• Supported Operations Managers in ensuring accurate and timely account follow-up and Accounts Receivable (AR) reporting, consistently exceeding company average collections. • Utilized metrics and performance indicators to track and analyze account performance, identifying opportunities to optimize revenue generation and improve financial outcomes.• Demonstrated expertise in reading and influencing P&L statements, identifying key behaviors and KPIs that directly impact profitability and expenses. • Consistently achieved top-ranking offices (net operating income) nationwide, supporting three among the company's top ten offices, reflecting a strong focus on financial performance and operational excellence.• Demonstrated a proactive approach in adapting, improvising, and overcoming obstacles on a daily basis, maintaining a growth mindset that encourages learning and sets the stage for success.• Provided psychological coaching to clinical staff, focusing on enhancing their ability to establish strong patient connections, resulting in a significant 28% increase in case acceptance rates. Show less • Leveraged challenges as learning opportunities, implementing strategies to foster a culture of continuous improvement and innovation within the regional operations.• Led staff through effective goal-setting processes, aligning individual and team objectives with organizational goals, resulting in enhanced productivity and performance.• Played a vital role in staff development by setting growth budgets annually and implementing performance goals on a monthly, weekly, daily, and hourly basis, fostering a culture of continuous improvement and accountability. • Ensured exceptional customer satisfaction by exceeding patient expectations, leading to increased repeat business, positive reviews, and valuable referrals. Show less

  • Regional Manager

    Oct 2021 - Aug 2023

  • Operations Manager II

    Jun 2021 - Oct 2021

  • Operations Manager

    Aug 2019 - Oct 2021
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  Amity Alexandra Jewelry Design

  Oct 2023 - now

  Owner and CEO

  • Crafting bespoke jewelry that tells unique stories and captures special moments.• Guiding clients through a personalized journey of custom jewelry design.• Balancing professionalism with a playful touch for a delightful and empowering experience.• Building trust through transparency in material quality and design processes.• Transforming ideas into tangible, meaningful, and handcrafted expressions.